Reservation Agent (Arabic Speaker)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Process all reservation requests changes and cancellations received by phone fax or mail.
- Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
- Explain guarantee special rate and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue. Input and access data in reservation system.
- Indicate special room reservation types (e.g. complimentary rooms employee discounts travel agent inspection rates and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.
Qualifications :
- Minimum one year experience with the same position in a 5 star hotel.
- A High School Diploma.
- Previous customer related experience an asset.
- Must possess outstanding guest services skills and sophisticated verbal communication skills.
- Computer literate in Microsoft Window applications required.
- Previous Opera experience an asset.
- High communication skills verbal and written.
- English and Arabic Speaker
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Anti Money Laundering
- Accounts Handling
- Account Development
- Account Management
- Customer Support
- Corporate Marketing
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
