Staff Outbound Product Manager

Dublin - Ireland

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a passionate and customer-obsessed Outbound Product Manager to drive the success of Autonomous Implementation within ServiceNow Impact. This role is ideal for someone who thrives at the intersection of product strategy customer experience and go-to-market execution. Youll work closely with cross-functional teams to ensure our customers realize value faster through intelligent automated onboarding and implementation experiences.

Key Responsibilities:

Go-to-Market Execution: Partner with Product Management Engineering Marketing and Customer Success to define and execute GTM strategies for Autonomous Implementation capabilities.
Enablement & Messaging: Develop compelling product positioning messaging and enablement materials for internal teams and external stakeholders.
Launch Readiness: Drive product launch planning and execution ensuring readiness across sales partners and customer success teams.
Adoption & Value Realization: Define and track key metrics to measure adoption usage and customer outcomes. Partner with analytics and field teams to identify opportunities to improve time-to-value.
Customer Advocacy & Insights: Represent the voice of the customer across personas (e.g. Admins Implementers Impact Champions) gathering insights to inform product strategy and roadmap.
Cross-functional Collaboration: Act as a connective tissue between product engineering and field teams to ensure alignment on priorities and execution.

What You Bring:

4-8 years of experience in product management product marketing or customer success in enterprise SaaS.
Strong understanding of customer onboarding implementation and value realization journeys.
Experience working with AI/ML-driven automation or workflow technologies is a plus.
Excellent communication and storytelling skills with the ability to tailor messages to technical and non-technical audiences.
Proven ability to influence cross-functional teams without direct authority.
Passion for solving customer problems and driving measurable outcomes

Qualifications :

Bachelors degree required; an MBA is a plus.
4-8 years of product management experience in SaaS or enterprise software with a focus on service and/or customer success products.
Demonstrated ability in developing and executing global customer and product programs.
Deep understanding of structured customer engagement and product lifecycle processes.
Strong ServiceNow platform knowledge is essential.
Excellent analytical problem-solving and communication skills with a knack for resolving conflicts and fostering collaboration.
Passion for enabling product teams and customers to succeed and for building measurable success metrics and business cases.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Remote Work :

Employment Type :

Full-time

Key Responsibilities:

Go-to-Market Execution: Partner with Product Management Engineering Marketing and Customer Success to define and execute GTM strategies for Autonomous Implementation capabilities.
Enablement & Messaging: Develop compelling product positioning messaging and enablement materials for internal teams and external stakeholders.
Launch Readiness: Drive product launch planning and execution ensuring readiness across sales partners and customer success teams.
Adoption & Value Realization: Define and track key metrics to measure adoption usage and customer outcomes. Partner with analytics and field teams to identify opportunities to improve time-to-value.
Customer Advocacy & Insights: Represent the voice of the customer across personas (e.g. Admins Implementers Impact Champions) gathering insights to inform product strategy and roadmap.
Cross-functional Collaboration: Act as a connective tissue between product engineering and field teams to ensure alignment on priorities and execution.

What You Bring:

4-8 years of experience in product management product marketing or customer success in enterprise SaaS.
Strong understanding of customer onboarding implementation and value realization journeys.
Experience working with AI/ML-driven automation or workflow technologies is a plus.
Excellent communication and storytelling skills with the ability to tailor messages to technical and non-technical audiences.
Proven ability to influence cross-functional teams without direct authority.
Passion for solving customer problems and driving measurable outcomes

Qualifications :

Bachelors degree required; an MBA is a plus.
4-8 years of product management experience in SaaS or enterprise software with a focus on service and/or customer success products.
Demonstrated ability in developing and executing global customer and product programs.
Deep understanding of structured customer engagement and product lifecycle processes.
Strong ServiceNow platform knowledge is essential.
Excellent analytical problem-solving and communication skills with a knack for resolving conflicts and fostering collaboration.
Passion for enabling product teams and customers to succeed and for building measurable success metrics and business cases.

Additional Information :

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

Remote Work :

Employment Type :

Full-time

Key Skills

Time Management
Data Analytics
Analytical
Agile
Requirement Gathering
Strategic thinking
Visio
Communication
Problem Solving
Market Research
UML
Cross Functional Teams

Apply Now

About Company

ServiceNow

Learn here. Grow here. Make a difference here. At ServiceNow, our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. Were growing fast, innovating even faster, and making an impact on our c ... View more

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