Hospitality Supervisor
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Job Location:
Los Angeles, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Pay: $52000
The Operations Supervisor is an independent leader helping manage the day-to-day people operations and client relationship within an account.
Job duties
(* denotes an essential function)
- *Ensure team provides outstanding service to client while building strong customer relationships
- *Conduct time and absence for direct reports including ensuring system accuracy and compliance with timekeeping policies and procedures
- *Create an environment conducive to service expansions and new business opportunities
- *Maximize profitability through the effective utilization of labor and resources
- *Immediately resolve any operational problems or issues
- *Produce required reports on schedule
- *Coordinate workflow within the team prioritizing jobs and delegating duties to associates
- *Balance teams day-to-day work assignments with projects and ad hoc requests related to mail volume reprographics requests conference room set up and vendor management
- *Monitor workflow to ensure jobs are completed efficiently accurately and within deadlines
- *Train new employees on policies and procedures
- *Address performance issues among team members
- *Work with manager to create development plans and challenging assignments for team members
- *Escalate to manager client or team concerns to proactively resolve issues
- Adhere to Williams Lea policies in addition to client site policies
- Use equipment and supplies in a cost-efficient manner
- Other duties as assigned
Qualifications :
Job qualifications
- Bachelors degree or equivalent experience
- 3 or more years proven experience in a customer service environment legal or financial services industries preferred
- 3 or more years experience in office support including a combination of administrative facilities hospitality reception reprographics and mailroom
- Understanding of USPS regulations
- Understanding of reprographics equipment and usage
- Intermediate Microsoft Office Word and Excel skills
- Basic Microsoft PowerPoint skills
- Prior experience managing vendors preferred
- Basic P&L understanding a plus
- Demonstrated experience prioritizing competing priorities under tight deadlines
- Proven customer service skills are required in order to create maintain and enhance customer relationships.
- Good written and verbal communication skills including professional telephone and email etiquette.
- Attention to detail with good organizational skills.
- Must be able to meet deadlines and complete all projects in a timely manner.
- Ability to handle sensitive and/or confidential documents and information.
- Able to make independent decisions that conform to business needs and policy.
- Good problem-solving skills with the ability and understanding of when to escalate a problem to a managerial level.
- Must work well in a team environment.
- Must be able to interact effectively with multi-functional and diverse backgrounds.
- Ability to work in a fast-paced environment.
- Must be self-motivated with positive can-do attitude.
Benefits:
- Various health insurance options & wellness plans (Medical Dental Vision Prescription Drug)
- 401k Retirement Savings Plan Including Employer Match
- Paid Time Off (PTO)
- Life Insurance
- Paid Parental Leave
- Short-term & Long-term Disability
- Healthcare & Dependent Care Flexible Spending Accounts
- Domestic Partner Coverage
- Commuter Benefits
- Legal Assistance
- Employee Assistance Program (EAP)
- Company Provided Parking
- Additional Employee Perks and Discounts
Additional Information :
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race color creed religion national origin alienage or citizenship status age sex sexual orientation gender identity of expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law.
Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.
#GOC
#LI-0925
#LI-onsite
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer including disability/veterans
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Culinary Experience
- Restaurant Experience
- Food Service
- Hospitality Management
- Hotel Experience
- Hospitality Experience
- Management Experience
- Event Planning
- Employment & Labor Law
- Project Management Software
- Customer relationship management
- Restaurant Management
About Company
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industrys most trusted portfolio of creative execution and world-wide business process consulting, with ser ... View more
