Experience Designer (Hybrid)
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Job Location:
Otsego County, NY - USA
Monthly Salary:
$ 51200 - 79600
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Experience Designer will utilize design thinking methodology to prove recommendation success through prototyping implementing solutions and providing support for projects organizationally. The Experience Designer is the expert in journey findings and recommendations across the entire customer lifecycle (anyone who interacts with our brand products and people). The Experience Designer collaborates with the customer journey team organizational key stakeholders business analysts and architects to design an experience that best balances the expectations of the customer the needs of the company and what is technologically possible.
Duties & Responsibilities:
- Lead pilot programs prototypes and ideate sessions
- Work cross-divisionally to design and implement change
- Facilitate organizational collaboration
- Create a fail forward environment that embraces bold smart risks in the pursuit of the ideal experience
- Develop continuous innovation loops organizationally through human centered design
- Drive change based on customer feedback to create ideal state experiences
- Challenge existing processes through inspiration and innovation
- Engage divisional stakeholders to design experiences by consulting through design sprints workshops and projects
- Design experiences based on and inspired by customer feedback
- Research upcoming business industries and technology
- Draw sound conclusions from large sums of data
- Keep up to date on vendor processes role in the entire ecosystem and involvement in the marketplace
- Foresee and communicate the effect any vendor change will or could have on NYCMs process
- Analyze cross-lifecycle implications
- Execute small to large projects in scope budget and on-time
- Continually update knowledge of project and design methodologies
- Provide proof of concept of journey recommendations by utilizing a design thinking approach
- Assist with creating and carrying out action plans for curative solution implementations
- Maintain project document and provide updates
- Track vendor performance with assistance from operations pillar
- Attend and facilitate meetings when necessary assign and/or document takeaways accordingly
- Assist in vendor selection based on best fit for the designed experience
- Develop and support working relationships with vendors
- Support focus group sessions and document takeaways accordingly
- Bring the voice of the customer to life through innovative problem solving and experience design
Requirements:
- Associates Degree in a related field
- 2 years in a project management or design role
- Business acumen
- Facilitation experience
Qualifications & Skills:
- Intimate understanding of the customer lifecycle and customer segmentation
- Excellent oral active listening and written communication skills
- Ability to communicate organizationally at key moments throughout the process
- Intermediate level skills in Word Excel and Power Point
- Fully developed and effective presentation skills
- Strong project coordination skills able to motivate project team members
- Time management organizational keen attention to detail and prioritization skills
- Critical thinking
- Service orientation
- Ability to work both independently and within a team with minimal direct supervision
- Ability to handle stress professionally calmly and effectively
- Positive and professional attitude
Market Range 7 / Hours 40 per week
Salary Range: $51200 - $79600
Applications accepted through: 10/27/2025
Key Skills
- CSS
- InVision
- Balsamiq
- HTML5
- Information Architecture
- Ux
- Usability
- Wireframing
- UI
- Axure
- Responsive Web Design
- Sketch
About Company
New York Central Mutual Fire Insurance, or NYCM to its friends and policyholders, sells property/casualty insurance in upstate New York. With offices in Amsterdam, Buffalo, Edmeston, and Sherburne, the company specializes in personal auto coverage but also offers homeowners and umbrel ... View more
