YourLiebherrCareer Customer Solutions Sales Representative, Earth Moving Technology
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Become the vital link between Liebherr and our valued customers delivering exceptional support from equipment delivery through maintenance repair and financing options. As a trusted advisor and partner youll provide quick effective solutions that drive customer satisfaction and profitability aligned with our key performance indicators.
Take ownership of the customer experience by offering innovative solutions to enhance machinery performance and reliability managing communications and leading planned visits to strengthen relationships. Oversee the technical and commercial after-sales service functions in your territory positioning yourself as the go-to contact for all current and future customer needs.
If youre ready to make a real impact by combining technical expertise with customer-focused sales join us and help shape the future of earth moving technology with Liebherr!
Responsibilities
- Identify customer needs creating business relationships that foster growth in Parts & Service sales volumes while canvassing new customers; implement development strategies jointly with your supervisor in accordance with the companys strategic sales orientations.
- Achieve company objectives and targets and offer customers advice to ensure their satisfaction and thereby build a lasting relationship based on trust.
- Make on-site visits and prepare inspection reports on the status of machines; give customers choices to help them make the best decisions.
- Attend trade fairs expos and product demonstrations; monitor the competition market trends new products and business opportunities.
- Identify and closely follow up internally and externally on Parts & Service sales opportunities to maintain your growth within the territory.
- Act as liaison between the customer and the Service Parts Warranty Technical and other departments so the company can respond to all customer queries; collaborate with the Team to optimize customer satisfaction before and after repair work done on machines in the shop or on site.
- Understand use and explain the results of oil sample testing to offer customers good planning and machine repair options that maximize customer productivity.
- Work jointly with the Parts department to ensure that reliable inventory levels and stocks of equipment parts are maintained and that technicians are available to maintain and repair customer equipment.
- Ensure that visit reports and quotes are up to date in the CRM software to maximize performance of the systems management tools.
- Assist customers in configuring and using all Liebherr spare parts such as those by LiDAT MyLiebherr Sculli etc.
Competencies
- Must have at least 5 years of experience in service or parts in the Heavy Equipment industry.
- Flexibility to travel often locally and throughout the maritimes up to 50% of the time.
- A valid drivers license is required.
- Technical knowledge and specific equipment skills based on the field of activity (cranes earthwork construction work mining trucks etc.).
- Able to establish strong relationships with customers internal and external stakeholders and suppliers.
- Good financial and business sense with experience in budgeting and market forecasting.
- Experience and skill in preparing documentation and reports.
- Organization time management and task planning.
- Promotion of a health and safety-focused culture.
Our Offer
- Competitive wages
- Extensive benefits with employer paid premiums starting day 1
- Hybrid or remote work opportunities for select roles*
- Paid vacation starting at 3 weeks PLUS 6 dedicated family health and wellness days
- 6% employer RRSP matching
- $3000 annual allowance for continuing education
- International training & development work opportunities for select roles*
- And much more!
Liebherr Canada Ltd. is committed to provide a diverse inclusive safe and dignified work environment for all employees regardless of gender race ethnicity sexual orientation disability religion or any other aspect of their identity.
Have we awoken your interest Then we look forward to receiving your online application. If you have any questions please contact Natalie Ely.
One Passion. Many Opportunities.
The company
The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since -Canada Ltd. has 11 branch locations across Canada providing sales service and product support for equipment in the construction mining material handling crane aerospace and transportation industries.
Location
Liebherr-Canada Ltd.
10 Lynds Avenue
E1H 3K2 Moncton NB
Canada (CA)
Contact
Natalie Ely
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- B2B Sales
- Time Management
- Customer Service
- Cold Calling
- Retail Sales
- Territory Management
- Upselling
- Product Demos
- Outside Sales
- Medicare
- negotiation
About Company
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