Global Warranty Business and Client Operations Analyst
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Job Location:
Jeffersonville, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Global Warranty Business and Client Operations Analyst
Overview
The role of the Global Warranty Business and Client operation specialist is critical to our day-to-day operations and will have ownership over all reporting and analysis for assigned countries (and/ or) programs. The role is to ensure the right controls are in place for all processes and activities related to monthly reconciliation of the business.
How you will create an impact
Support and develop Standard Operating Procedure & Controls documentation connected to operating model/process improvement initiatives.
Collaborate with Operations leadership to define business requirements for a project or a process improvement.
Ownership of monthly Premium Booking/Collections reconciliation for specific countries regions or programs assigned.
Identify root causes and solutions; work with Operations leadership SMEs and support staff to define short- and longer-term required improvements.
Work with Operations counterparts & business leadership to ensure requirements are accurately captured.
Facilitate system updates collaborate with cross-functional teams and support user acceptance testing to ensure that solutions meet the business needs.
Contribute to project documentation such as business process documentation and other process workflow diagrams as required.
Support assigned business as usual and recurring standard processes including new product introduction product pricing revisions system error reviews & corrections and quarterly business reviews.
What youll need to succeed
Experience with technical tools leveraged in operations IT and project management specifically: SQL Excel Jira & database experience.
Bachelors degree in business administration computer sciences or work experience equivalent
6 years of experience in operations in the Warranty space.
Excellent time management communication and organizational skills.
Experience supporting requirements gathering analysis and documentation.
Strong analytical and problem-solving skills with the ability to execute effective operational plans.
Proven ability to work effectively with internal and external stakeholders at all levels of a large-scale organization.
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At AIG we value in-person collaboration as a vital part of our culture which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG our people are our greatest asset. We know how important it is to protect and invest in whats most important to you. That is why we created our Total Rewards Program a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health wellbeing and financial securityas well as your professional developmentto bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the worlds most far-reaching property casualty networks. It is an exciting time to join us across our operations we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG you can go further to support individuals businesses and communities helping them to manage risk respond to times of uncertainty and discover new potential. We invest in our largest asset our people through continuous learning and development in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
Were committed to creating a culture that truly respects and celebrates each others talents backgrounds cultures opinions and goals. We foster a culture of inclusion and belonging through learning cultural awareness activities and Employee Resource Groups (ERGs). With global chapters ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIGs greatest assets and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race color religion age gender gender expression national origin veteran status disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation please send an email to .
Functional Area:
Required Experience:
IC
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
