ServiceNow Admin Developer

Indianapolis, IN - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

A ServiceNow Admin Developer manages configures and supports the ServiceNow platform by developing custom solutions automating processes and maintaining the systems health. Key responsibilities include customizing applications developing workflows and integrations managing platform upgrades and collaborating with stakeholders to meet business needs through platform enhancements and automation often leveraging JavaScript XML and HTML.
Key Responsibilities

Platform Administration:
Oversee the day-to-day administration configuration and maintenance of the ServiceNow platform.

Development & Customization:
Develop and implement custom solutions including catalog items business rules workflows and integrations to digitize business processes.

Automation:
Utilize the platform to create process automation and develop solutions using tools like Flow Designer and Integration Hub.

Integrations:
Design and develop systems integrations with other applications and tools using APIs and web services.

Upgrades & Maintenance:
Coordinate and perform platform upgrades and apply patches to ensure the system is up-to-date with the latest features and security fixes.

Troubleshooting:
Analyze and resolve application and platform-related issues including complex software and integration problems.

Collaboration:
Work closely with IT and business partners to understand requirements and provide technical solutions to improve efficiencies.

Technical Documentation:
Maintain and build internal technical documentation policies and processes for the platform.

Performance Monitoring:
Monitor application performance analyze code and optimize the platform for reliability and efficiency.

Required Skills & Qualifications

Technical Skills: Proficient in JavaScript XML and HTML for platform development.

ServiceNow Expertise: Demonstrated experience with core ServiceNow modules like Incident Change Problem Request and CMDB.

Certifications: ServiceNow System Administrator (or higher) certification is often required.

ITIL Knowledge: Understanding of IT Service Management (ITSM) principles and best practices often with ITIL certification.

Experience: Typically requires at least 2 years of related work experience.

Soft Skills: Strong analytical troubleshooting customer service communication and collaboration skills are essential.

Key Tools & Technologies

ServiceNow Platform (ITSM CSM etc.)

JavaScript XML HTML

Flow Designer

Integration Hub

APIs and Web Services