Teamlead Customer Service (fmd)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the Role
Were looking for an energetic and customer-focused Customer Service Manager to lead our NL and FR teams and drive service excellence across our this role youll oversee daily operations guide your team towards meeting KPIs and ensure smooth communication with colleagues and executives across locations.
This is a great opportunity for a people-oriented leader with strong problem-solving skills who thrives in a fast-paced environment. If you enjoy coaching teams improving processes and building positive relationships with both customers and internal stakeholders wed love to have you on board!
About your tasks:
Lead coach and support the NL and FR Customer Service teams to achieve performance and development goals.
Ensure transparent communication with team members fellow managers and executives across sites (Tongeren and Sevenum).
Oversee daily operations including monitoring KPIs managing workflows and assigning complex cases to the right team members.
Drive process improvements by analyzing tools workflows and performance data to enhance efficiency and customer satisfaction.
Foster a positive team culture and act as the link between Customer Service and internal stakeholders.
Qualifications :
About You
You have proven experience in leading and coaching teams ideally in a customer service environment.
You are a clear and confident communicator fluent in English (C2) and in Dutch or French. The other language (either Dutch or French) should be on a B1 level.
You combine a customer-first mindset with strong problem-solving skills to handle complex cases.
You are comfortable working with KPIs and operational targets using data to drive performance.
You thrive in a fast-paced international setting and enjoy building strong relationships with stakeholders.
You promote a positive collaborative team culture where people can grow and succeed.
Additional Information :
About your benefits: In order to provide you with the best possible support for your individual needs - whether its living a healthy life having enough time for your family or developing your skills - we offer a wide range of different site-specific benefits:
- Home Office (We work with a fixed number of anchor days in the office to ensure a collaborative working environment)
- Get quick and professional help from psychologists from nilo if you feel overwhelmed in private or professional life. Anonymous and free of charge.
- Corporate Benefits - We offer you exclusive offers from over 800 top brands in fashion electronics days out and more.
- Enjoy attractive annual rewards: vacation pay in June and a year-end bonus in December each equal to one months salary
- Benefit from extra perks: meal vouchers an annual eco-cheque and a parity committee premium
- Recharge with time off: 20 legal vacation days plus 6 additional AVD days thanks to our 39h work week
- You get a 10 % employee discount on all over the counter beauty and personal care products in our online store & 20 % discount on nu3.
- We are happy to support you with your arrival! Be it with the compilation of forms appointments with authorities or the search for a suitable health insurance.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
About Redcare Pharmacy: As Europes No.1 e-pharmacy, Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. We strive to create a healthy, collaborative work environment where every employee feels valued and inspired to contribute to our vision Until every huma ... View more
