Customer Service Representative I
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Purpose and Impact
The Customer Service Representative I will support a moderate scale of customer service activities for a single site this role you will contribute to optimizing and monitoring shipping and returns including processing complex orders from customers and resolving order or delivery issues.
Key Accountabilities
- Maintain systems and relationships that meet customer demand forecast as well as other databases related to shipments and inventory management.
- Work with 3PL on inventory levels and arrange of shipments to customer.
- Inform customers about order status invoices contract balances and other information needed to complete the sale.
- Execute customer service strategies.
- Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
- Handle basic issues and problems under direct supervision while escalating more complex issues to appropriate staff.
- Other duties as assigned
Qualifications
Minimum Qualifications
- Bachelors degree in a related field or equivalent experience
- At least 2 years experience in a supply chain role preferably with regional experience in an international company
- Experience in ERP system (JDE) and strong Excel skills is a plus
- Handle conflict effectively and able to work independently and proactively identify potential issues and escalate to supervisor.
- Relate openly and comfortably with diverse groups of people.
- Make good and timely decisions that keep the organization moving forward.
- Good command in English and Chinese (Mandarin)
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Cargill, Incorporated is an American privately held global corporation based in Minnetonka, Minnesota, and incorporated in Wilmington, Delaware. Founded in 1865, it is the largest privately held corporation in the United States in terms of revenue.
