Reservations Manager

Reservations Manager

We Are Hiring: Reservations Manager
Location: Central Reservations Office Head Office Belfast
Reporting To: Group Revenue Manager
For: The Merchant Hotel & Bullitt Hotel

Two hotels. Two distinct personalities.
One unforgettable opportunity.

The Merchant Hotel Belfasts most iconic and only 5 AA Red Star Hotel where grandeur meets gracious service.

Bullitt Hotel A playful design-led city hub full of energy attitude and serious style.

Together they represent the very best of Belfasts hospitality scene and we are looking for a dynamic Group Reservations Manager to lead the charge in driving group bookings and delivering unforgettable guest pre-stay experiences across both brands.

Your Role:

As Reservations Manager you will lead the Central Reservations Team and manage all group bedroom enquiries for both hotels. You will be the go-to expert for reservations product knowledge pricing and performance management nurturing key client relationships and seizing new business opportunities.

The role is all about driving revenue energising your team and creating standout guest experiences whether its the timeless elegance of The Merchant or the urban edge of Bullitt all with the backing of your skilled team and the Group Revenue Manager.

What You Will Do:

• Lead the Central Reservations Team and Group Reservations Supervisor -coaching mentoring and inspiring high performance.
• Own the group booking journey from enquiry to confirmation with fast follow-ups high-impact proposals and strong conversion rates.
• Communicate booking trends and market data to guide pricing and distribution strategies.
• Work collaboratively with Sales Revenue and Marketing to ensure our hotels stay one step ahead of the competition.
• Build strong relationships with key clients tour operators corporate bookers and event organisers.
• Keep your team sharp with ongoing training appraisals and support for development goals.
• Be the heartbeat of our Central Reservations Office keeping standards high and energy higher.

What You Bring:

• A passion for hospitality and a flair for leadership.
• Experience in a similar role ideally in a fast-paced hospitality/tourism setting (1 years at management level).
• A love of sales and the thrill of hitting targets.
• Confidence in managing a team and creating a culture of excellence.
• Impeccable communication skills phone email and in-person.
• An analytical mindset paired with a genuine enthusiasm for outstanding guest service and building relationships.
• A can-do attitude a collaborative spirit and a genuine love for both luxury and lifestyle hospitality.

Hours of Work:

This is a full-time salaried position 40 hours per week. The reservations departments operating hours are:

• Monday to Friday: 8 am7 pm

• Saturday & Sunday: 10 am6 pm

Why You Will Love It Here:

• Join two of Belfasts most talked-about hotels.
• Be part of an award-winning hospitality group with growth on the horizon.
• Enjoy opportunities for career development and learning from industry leaders.
• Work in a fast-paced supportive environment where your ideas are welcomed and your hard work is rewarded.

Whether your style leans towards the refined luxury of The Merchant or the bold energy of Bullitt this is your chance to lead within a growing hospitality group that is expanding with two exciting new properties on the horizon. Such opportunities are rare. We are seeking a Group Reservations Manager with ambition flair and passion to help shape whats next.

Whats in it for You Our Benefits Package Includes:

• A Competitive Salary Your talent deserves to be rewarded. We are offering a salary of 31000 - 33000 per annum.
• Private Healthcare & Healthcare Cash Plan Weve got you covered so you can stay at your best.
• Life Assurance & Income Protection Peace of mind for whatever life brings.
• 28 Days Holiday Your Birthday Off Because you deserve to celebrate in style.
• No Uniform Required
• Preferential Accommodation Rates Enjoy exclusive discounts for you your friends and your family across all Beannchor hotels.
• Mobile Phone Allowance & Laptop All the tools you need to succeed at your fingertips.
• Beannchor Group Perks & Discounts From dining to drinks enjoy a little extra on us. (The Merchant Hotel Bullitt Hotel Little Wing Pizza The National Ragin Ramen Dirty Onion and many more )

Please email any questions to

Apply now and lets make Belfast hospitality even better - together.

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