Senior Enterprise ABM Marketing Manager

Toronto - Canada

Yearly Salary: CAD 152378 - 190578

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Department:

Marketing

Job Summary

We believe conversations will become the #1 way to shop.

At Gorgias were building the platform that makes this real: a unified AI agent that sells supports and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce and were leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal seamless and intelligent. By combining deep product expertise with the latest in AI were making shopping feel more natural human and connected than ever before.

To win we focus relentlessly on:

Quality: conversations that feel authentic and on-brand.
Experience: effortless shopping from chat to checkout.
Re-engagement: personal 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy Gorgias is building the foundation for the next decade of ecommerce where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

About the Role

We are seeking an exceptional Senior Enterprise Account-Based Marketing (ABM) Manager to own the scope of our enterprise ABM strategy. This role is focused on developing and executing world-class ABM programs that target enterprise accounts. Unlike broad SMB-focused approaches this position requires someone who has already proven success building bespoke campaigns for enterprise and commercial clients ideally within Fortune 500 accounts. We want somebody comfortable operating at the highest level partnering with the biggest clients and representing some of the worlds most famous brands.

You know how to get the right people in the room and then once there ensure that everybody wins.

You will act as the quarterback for Gorgias ABM initiatives coordinating across sales partnerships events product marketing and content. Success in this role means upgrading the quality of our enterprise marketing across all channels while partnering closely with leadership to move our company further upmarket.

Key Responsibilities

Design and execute enterprise-level ABM campaigns for our top accounts (think top 100) driving measurable engagement and revenue impact.
Partner with sales leadership and cross-functional teams to ensure account plans are aligned and executed with precision.
Elevate the quality of enterprise marketing touchpoints including events webinars website messaging and product demos.
Act as a central connector between events partnerships sales product marketing and content teams to deliver coordinated programs.
Provide constructive feedback on marketing execution including identifying gaps and helping shape resourcing or personnel improvements if needed.
Build relationships across the organization by being collaborative approachable and highly effective in cross-team coordination.
Serve as a thought partner to senior leadership challenging existing SMB-oriented approaches with enterprise-level expertise.
If successful develop and lead a growing ABM team to scale enterprise initiatives.

What Were Looking For

Proven ABM expertise with enterprise or commercial accounts (not SMB-focused).
Track record of high-quality campaign execution able to share specific examples of impactful ABM programs.
Strong communicator and able to influence and coordinate across multiple stakeholders.
Ability to get buy-in externally and internally on ABM initiatives
Independent and confident with enterprise ABM skills stronger than our current leadership team.
Comfortable providing direct and honest feedback including around existing processes and people.
Strategic thinker with the ability to challenge assumptions and introduce new higher-bar approaches.

Perks And Benefits

5-week vacation (We follow each countrys appropriate PTO Laws)
Paid sick leave
Paid parental leave (16 weeks)
Personal credit card to buy lunches (youll have your own Gorgias credit card)
We provide private health insurance and retirement pension
Get up to $900 CAD to set up your workstation at home (working from home should feel breezy)
Get up to $2600 CAD of learning material per year (includes books courses training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)
Every quarter we organize an online company-wide summit to discuss where were going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

AI at Gorgias
At Gorgias AI is a natural extension of how we work and build. Our teams use it every day to research write analyze code and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT Claude Granola Cursor & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows and each team has AI champions who showcase fresh ideas during weekly company-wide standups now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy but as a multiplier helping us move faster think deeper and serve customers better.

AI use in Recruiting at Gorgias
We use AI tools to assist in managing and assessing applications with human oversight at every stage.

Diversity & Inclusion at Gorgias
Were committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds experiences and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process please contact us at .

Required Experience:

Manager

We believe conversations will become the #1 way to shop.At Gorgias were building the platform that makes this real: a unified AI agent that sells supports and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce and were leading that shift.Our mission is...