Systems Engineer, Enterprise Engineering

Join our Enterprise Engineering Unified Communications team in delivering mission-critical voice video and digital communications solutions that power Amazons global workforce. As a Systems Engineer youll be at the forefront of supporting and enhancing the technologies that connect our employees worldwide. This role offers an exciting opportunity to work with the latest communications infrastructure while developing your technical expertise in a fast-paced global environment.

Key job responsibilities
Youll play an integral role in maintaining and enhancing our communications infrastructure ensuring seamless service delivery across Amazons global operations. This includes supporting our cloud-based telecommunications systems troubleshooting complex technical issues and implementing system improvements. Youll collaborate with team members to architect and design solutions that scale to meet our growing needs. As part of our commitment to service excellence youll participate in regular on-call rotations to ensure our systems remain reliable and available 24/7.

A day in the life
Your typical day might begin with reviewing system alerts and addressing any overnight incidents. Youll join your teams daily stand-up to discuss ongoing projects and any challenges requiring collaboration. Throughout the day youll work on system improvements respond to escalated technical issues from IT engineers and participate in project meetings with global team members. You might spend time documenting solutions updating runbooks or working on automation scripts to improve our systems. When on call youll be ready to respond to critical issues and ensure our communications infrastructure remains operational.

About the team
Youll be joining a diverse global team of talented professionals including engineers managers and program managers. Our team structure promotes collaboration and learning with opportunities to work alongside experienced engineers and leaders. We maintain a culture of innovation and continuous improvement where all team members ideas and contributions are valued. Despite our geographical distribution we stay closely connected through regular virtual meetings and collaborative projects.

- Bachelors degree in Computer Science Information Technology or related field (or equivalent practical experience)
- Basic understanding of networking fundamentals (TCP/IP DNS routing protocols)
- Knowledge of Linux operating systems
- Strong problem-solving and analytical skills
- Excellent written and verbal communication skills in English

- Experience with scripting languages (Python Ruby or Java)
- Basic understanding of VoIP and real-time communications protocols
- Familiarity with agile development methodologies
- Experience with cloud platforms and infrastructure as code
- Interest in emerging communications technologies
- Previous experience in a technical support or engineering role
- Experience working in a global team environment

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

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