Solutions Delivery Manager (Stationed in Chengdu)

Beijing - China

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

In this environment we are looking for a Solutions Delivery Manager to join our team IMS Solutions Delivery (ASOIAC) in Chengdu China at the earliest possible start date.

What can you expect from us

Reporting to the Head of Solutions Delivery - China you will be working with our colleagues worldwide. You will be based off-site at one of our external Airline and MRO customers being responsible for the lifecycle of complex Managed Solutions. As a Solutions Delivery Manager you are the bridge between the Solutions customers and our internal functions ensuring operational performance in-line with contractual standards. You have the opportunity to lead continuous improvement initiatives that ensure seamless interaction between internal and customer operations whilst gaining priceless experience throughout the value chain.

Job objectives

Ensure IMS contract and cost target fulfilment
Ensure integration in customer processes
Ensure customer satisfaction
Ensure parts availability at time of need

Primary responsibilities

Manage operations according to contract

Lead the local team delivering the IMS service
Manage day-to-day IMS service operations.
Manage integration within the customers operations and ensure appropriate information flow throughout the Satair organisation & supply chain.
Generate & manage the ramp up plan for programme start or new fleet integration.

Manage related interfaces

Perform customer stakeholder management and act as antenna for any kind of information that should be brought back into the internal organisation.
Ensure close cooperation with the internal Satair functions
Ensure close cooperation with the internal Airbus functions in particular the CSD & Field Service community.
Ensure best practice exchange with the other customer teams and support in bottleneck situations.

Ensure cost efficiency

Provide high quality input for internal budgeting such as yearly AOP and Forecasts as required.
Manage/support any relevant continuous improvement activities.

Secondary responsibilities

Provide high quality responses related to any customer or internal requests
Provide inputs to and monitor operational KPIs
Coordinate and prepare reports on operational topics and actively participate in customer meetings
Prepare and support any customer visits from central teams and/or management.

General

Comply with Satairs mission values and Quality Management procedures
- Comply with Satairs guidelines on Ethics & Compliance
- Understand share and live the Satair values
- Keep the direct reports informed of the status of agreed tasks and of any critical problem areas
- Comment/advise on unsatisfactory situations within the organisation and propose potential solutions for improvements
- Identify and offer suggestions to improve efficiency
- Be well informed about and familiar with the latest developments at Satair
- Have excellent inter-cultural skills
- Contribute towards a positive and inspiring working environment
Personal & interpersonal skills
- Customer minded with a strong intercultural awareness.
- Strong analytical skills; ability to see the bigger picture and derive mid to long term recommendations
- Capability to understand the customer perspective escape from existing standards propose innovative solutions and translate this for the internal organisation
- Diplomatic sense and out-of-silo mind-set ability to build successful relations across functions
- Excellent communication and presentation skills
- Think and resolve problems independently quickly and efficiently
- Possess strong ethics and integrity
- Excellent time management multi-tasking and organisational skills
- Ability to work under the pressure of deadlines
- Ability to defend Satair Groups business and limit financial risk
- Ability to build successful relations across functions and with all stakeholders
- Self-driven positive proactive and with a can-do-attitude
- Willingness to travel
Professional skills
- Minimum 10 years working experience
- Excellent communication and presentation skills
- Effective organisational and planning skills
- High degree of aviation business understanding specifically in the area of spares support supply chain management and A/C maintenance
- Technical and process oriented background with the ability to understand and interpret technical documentation and drawings
- Flexible able to work under pressure with tight deadlines and successfully deal with unexpected situations / issues
- Strong knowledge of data analysing applications such as Microsoft Excel
- Working knowledge of SAP R/3
Management & leadership skills
Strong leadership skills
Ability to bridge distance for outstation management
Strong stakeholder and relationship management
Ability to address critical points diplomatically
Ability to receive and address feedback
Clear target setting & follow-up
Strong ability to prioritise issues and raise relevant issues
Ability to recruit people and instruct and train new team members

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.

Company:

Satair (Beijing) Co. Limited

Contract Type:

Permanent

Experience Level:

Professional

Job Family:

Material Support & services

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background age gender disability sexual orientation or religious belief.

Airbus is and always has been committed to equal opportunities for all. As such we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to.

At Airbus we support you to work connect and collaborate more easily and flexibly. Wherever possible we foster flexible working arrangements to stimulate innovative thinking.

Required Experience:

Manager

Job Description:In this environment we are looking for a Solutions Delivery Manager to join our team IMS Solutions Delivery (ASOIAC) in Chengdu China at the earliest possible start date.What can you expect from usReporting to the Head of Solutions Delivery - China you will be working with our collea...