Ioms

Work Schedule

Environmental Conditions

Job Description

About Us

Thermo Fisher Scientific KK headquartered in Waltham Massachusetts USA employs approximately 125000 people worldwide. With annual revenue of around$42.9billion and $1.2 billion in R&D expenditures Thermo Scientific Applied Biosystems Invitrogen Fisher Scientific and Unity Lab Services brands provide basic and applied training in a variety of fields worldwide. The company serves a wide range of customers from product development quality control and assurance and security to medical pharmaceutical and biopharmaceutical industries.

Crucial Duties and Responsibilities

As a Field Engineer you will perform repairs routine inspections installations customer service item sales promotions and customer training for analytical instruments and systems we manufacture and sell.

• On-site installation
• Routine maintenance visits
• Provide additional value and corrective support
• Assisting other members of the team
• Prepare and submit work reports
• Provide user training on system maintenance
• Provide feedback to the global product quality team
• Update and revise service process documentation
• Identification and reporting of outstanding issues related to business processes

Professional Attraction

The most attractive and interesting aspect of our job is that we listen to our customers directly and respond to them! We provide technical support to many customers including companies research institutes and medical institutions to help them solve their problems. At times we are not only a support provider but also a professional who can make proposals and become a presence that customers can rely on. That is what a Thermo Fisher Field Service Engineer is. Thermo Fisher offers a wide range of products to our customers. We have a job rotation system to support a variety of products which opens up endless possibilities.

Job Description

The successful candidate will be involved in a large part of the service provided to customers after the installation of the equipment and will play a role in improving customer satisfaction and equipment upgrades as well as driving service sales growth.

• Installation and operation of equipment
• Solving and repairing issues
• Inspection and validation work
• Propose maintenance contracts paid repairs and upgrades according to customer needs

Required Skills

If you have any of the following skills we will provide on-the-job training for product knowledge:

• Major in chemistry electrical mechanical etc.
• Experience as a service engineer for specific products
• User experience with various analyzers
• Willingness to share and address customer problems
• Efficient communication with internal customers and partners
• English proficiency to read manuals and receive training (TOEIC 500 or higher)
• Adaptability to handle multiple products
• Ability to explain concepts to customers in a logical and easy-to-understand manner

Post-Employment Training

• Private lessons provided by professional trainers and mentors
• E-learning for flexible knowledge acquisition
• Opportunity to participate in group training with international engineers
• Daily support from supervisors and knowledge and skills support from mentors
• Exposure to the latest technologies such as ISO 9001 and global enterprise software