Customer Experience Agent
Share
Job Location:
Cape Town - South Africa
Monthly Salary:
ZAR 750 - 950
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Customer Experience Agent
Remote Open to candidates in South Africa
9:00 AM-5:00 PM EST Monday-Friday during training. (Your schedule post-training will vary weekly and youll be required to work some weekends)
$950 USD/month DOE Incentives
Independent Contractor
Job Summary:
As a Customer Experience Agent you will be the first point of contact for incoming customer calls. This role requires a strong understanding of daily operations to make informed decisions on voiding payments prorating rent and other pricing-related matters. Youll also help guide customers to their units using facility maps and other digital resources. Effective problem-solving resourcefulness and clear communication are key to success in this role.
Key Responsibilities:
- Answer phone calls for customers calling our self storage facilities.
-Answer questions about rental rates how it works to move in (move in process varies based on location) how to process a payment create a rental and more.
-Demonstrate competency and ability to learn how to use our software Cubby.
-Understand the companys daily operations enough to make appropriate pricing decisions regarding voiding payments prorating rent and more.
-Effectively direct customers to their units within our storage facilities by utilizing our resources like the Site Map.
-Utilize our resources (Cubby Google Documents and Spreadsheets and more) to problem solve and answer common questions.
- Handle emails sms and chat and provide correct information.
-Effectively retain customers when they try to move out.
Qualifications:
- 2 years of experience in customer service
- Strong written English communication and interpersonal skills
- Experience with customer support platforms
- Comfortable following scripts while personalizing responses based on customer tone and issue
- Ability to manage time effectively and work independently in a remote setup
- 40 WPM.
Preferred Experience:
- Familiarity with working remotely and using digital collaboration tools
- Experience working with high-volume inbound sales calls
Remote Open to candidates in South Africa
9:00 AM-5:00 PM EST Monday-Friday during training. (Your schedule post-training will vary weekly and youll be required to work some weekends)
$950 USD/month DOE Incentives
Independent Contractor
Job Summary:
As a Customer Experience Agent you will be the first point of contact for incoming customer calls. This role requires a strong understanding of daily operations to make informed decisions on voiding payments prorating rent and other pricing-related matters. Youll also help guide customers to their units using facility maps and other digital resources. Effective problem-solving resourcefulness and clear communication are key to success in this role.
Key Responsibilities:
- Answer phone calls for customers calling our self storage facilities.
-Answer questions about rental rates how it works to move in (move in process varies based on location) how to process a payment create a rental and more.
-Demonstrate competency and ability to learn how to use our software Cubby.
-Understand the companys daily operations enough to make appropriate pricing decisions regarding voiding payments prorating rent and more.
-Effectively direct customers to their units within our storage facilities by utilizing our resources like the Site Map.
-Utilize our resources (Cubby Google Documents and Spreadsheets and more) to problem solve and answer common questions.
- Handle emails sms and chat and provide correct information.
-Effectively retain customers when they try to move out.
Qualifications:
- 2 years of experience in customer service
- Strong written English communication and interpersonal skills
- Experience with customer support platforms
- Comfortable following scripts while personalizing responses based on customer tone and issue
- Ability to manage time effectively and work independently in a remote setup
- 40 WPM.
Preferred Experience:
- Familiarity with working remotely and using digital collaboration tools
- Experience working with high-volume inbound sales calls
Required Experience:
Unclear Seniority
Key Skills
- Corporate
- Lighting
- Marketing & Advertising
- Back Office
About Company
Somewhere, formerly Support Shepherd. We find you amazing employees who cost 80% less than US equivalents, backed by our 6-month Perfect Hire Guarantee.
