Client Service Coordinator (US Client Chat & Phone Support) Clone
Share
Job Location:
Cape Town - South Africa
Monthly Salary:
$ 1800 - 2000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position : Client Services Coordinator
Work Hours (Client) : 3pm-12am or 2pm-11pm South African Time (including a one hour lunch)
Pay Range : $1800 - $2000 USD/month(varies based on skill set and experience level)
Location of Search : South Africa
Work Location : REMOTE
Type of Contract : Independent Contractor
Company/Client Overview:
We help professionals elevate their careers with expertly crafted resumes
cover letters LinkedIn profiles and strategic interview prep. Our work directly
impacts lives - and we do it with speed precision and heart.
Duties and Responsibilities:
Were looking for a Client Services Coordinator whos not just reliable - but
remarkable. Youll be the go-to person ensuring our clients feel heard supported
and delighted from start to finish. This role is a mix of project coordination client
communication and process management - ideal for someone who thrives on
ownership details and delivering top-tier service.
You wont just manage tasks - youll be an essential voice in improving our client
experience and driving retention and referrals.
Duties and responsibilities:
As our Client Services Coordinator youll be at the heart of client success and operational excellence. Your daily responsibilities will include:
- Managing client communications across LinkedIn Gmail phone and chat - always with professionalism warmth and speed.
- Editing and preparing client-facing documents (communications proposals reports) to ensure polished high-impact delivery.
- Conducting follow-ups to check satisfaction address issues and keep projects on track.
- Supporting and collaborating with our US-based team to ensure workflows run smoothly and clients feel consistently supported.
- Working directly with the Operations Manager to take on tasks solve problems and ensure nothing falls through the cracks.
- Engaging in complex data entry across Microsoft Excel and online portals accuracy and efficiency are key.
- Creating and maintaining clear communication workflows to streamline both internal and external processes.
Minimum Requirements:
Language requirement: Excellent English Communication Skills (accent is fine)
Education: Bachelors Degree (ideally)
Experience: 3 years of related experience working with US clients
- Proven experience working with US-based clients
- Exceptional written communication skills with strong command of grammar and style
- Ability to respond to chat requests promptly with tone and style that align with the customers/clients communication style
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Somewhere, formerly Support Shepherd. We find you amazing employees who cost 80% less than US equivalents, backed by our 6-month Perfect Hire Guarantee.
