Desktop Support Specialist III Mount Sinai Union Square Onsite Monday Friday 830am 430pm

New York City, NY - USA

Monthly Salary: USD 34 - 51

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

This position is located at Mount Sinai-Union Square - 10 Union Square East New York NY 10003

8:30 AM to 4:30 PM Monday - Friday Onsite

The Desktop Support Specialist III is a senior level technician who provides an escalated level of service. This includes the support and consultation to business area management and staff at a highly technical level for all aspects of workplace technology services including but not limited to network-based systems software and hardware.

Responsibilities

support to business area management and staff at the highest customer service and technical level for all aspects of workplace technology services including but not limited to network-based systems software and hardware systems security recovery and back-up procedures troubleshooting repairs installations and upgrades
support and troubleshoot network printers scanners mobile devices etc.
adds and changes workstations throughout Mount Sinai locations and off campus.
support for Mount Sinai users at remote sites outside the campus which might require local travel.
in the testing of new workplace technology packages including remote connectivity products equipment implements and tests prototypes installation quality assurance tests and ensures consistency with standards protocols and procedures.
third level support on incidents and escalates problems and issues as required to various IT groups.
the highest level of customer satisfaction by resolving all tangible problems and concerns.
a high level of collaboration and communication to work effectively with end users coworkers and upper management to perform related duties as assigned requested or needed.
and mentors Desktop support Specialist I and II to provide best in class customer service and achieve better resolution times.
all required / assigned training.
related duties as assigned or requested.

Qualifications

Education Requirements
1.A baccalaureate degree in Information Technology or related area and five years of experience in a helpdesk desk side application or systems support role.
OR
2.A four-year high school diploma or GED equivalent and seven years of satisfactory experience in the area described above.

Experience Requirements

At least five (5) years of full-time experience in computer repair maintenance and installation.

Strong customer service and organizational skills.

Excellent oral and written skills in order to effectively communicate to clients and superiors.

Ability to identify problem trends based on phone call volume and online ticketing system entries.

Ability to provide technical support over the phone and/or desk side while maintaining a professional demeanor.

Ability to handle constantly changing flow of workload; remain productive during slow times be able to multitask effectively during busy times exercise patience and professionalism during stressful situations.

Licensing and Certifications Requirements

Certifications preferred: A / Network / Security / Apple Certs and Microsoft Azure Fundamentals / ITIL Foundation

Computer Skills

have excellent troubleshooting skills with Hardware and software
knowledge of all Windows Operating Systems
knowledge supporting and troubleshooting Microsoft 365.
knowledge supporting troubleshooting and deploying iOS/Android mobile devices.
understanding of networking and familiarity with TCP/IP and DHCP.
knowledge of Active Directory and basic AD administration (User and Group management).
on experience working with an ITSM/ticketing system (ServiceNow preferred).

General Skills and Competencies

Requires an in-depth knowledge of end user computing systems and hardware client functions and applications excellent consultative and communication skills analytical ability decisiveness strong judgment and the ability to work effectively with clients and other IT management and staff.

Must be flexible regarding duties and hours to cover and willing to travel to offsite locations.

288 - DTP End User Computing - MSH Mount Sinai Hospital

Required Experience:

Unclear Seniority

DescriptionThis position is located at Mount Sinai-Union Square - 10 Union Square East New York NY 100038:30 AM to 4:30 PM Monday - Friday OnsiteThe Desktop Support Specialist III is a senior level technician who provides an escalated level of service. This includes the support and consultation to b...