Clinical Operations Coordinator
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
About us
LifeMD is a leading digital healthcare company committed to expanding access to virtual care pharmacy services and diagnostics by making them more affordable and convenient for on both treatment and prevention our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns.
To support our expanding patient base LifeMD leverages a vertically-integrated proprietary digital care platform a 50-state affiliated medical group a 22500-square-foot affiliated pharmacy and a U.S.-based patient care company with offices in New York City; Greenville SC; and Huntington Beach CA is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts were united by a shared mission to revolutionize enjoy a collaborative and inclusive work environment hybrid work culture and numerous opportunities for growth. Want your work to matter Join us in building a future of accessible innovative and compassionate care.
About the role
We are looking for a part-time Clinical Operations Coordinator to work roughly 20-25 hours per week. The hours will be from 12:00pm-5:00pm EDT (or equivalent based on location).
Responsibilities
- Daily review of clinical team productivity and realignment of non-compliance items with SLAs via data tracking and analysis
- Review and document internal provider communications and inquiries and project management of initiation of associated operational protocols
- Coordinate daily provider affairs and engagement as well as clinical team grievances/suggestions
- Conduct regular reviews of Provider AI Assistant Tool output for quality assurance
- Coordinate the provision of historical input data tracking and insights for provider performance touchpoints
- Daily review of clinical team task triage in collaboration with tech and care center teams
- Coordinate cross-functional team requests for clinical team
- Ongoing monitoring of process improvement enabling smooth and effective provider-patient workflows
Requirements
Basic Qualifications:
- 2 years of experience working with clinical providers and clinical support staff
- Familiarity with telemedicine operations
- Comfortability with technology and ability to navigate through various platforms and EHR systems
Preferred Qualifications:
- Tech savvy with strong analytic skills
- Experience with Google Suite Looker HEX or other analytics tools
Benefits
- Pay: $30.00/hour
- Shift: 12pm-5pm EDT / 9am-2pm PDT
Required Experience:
IC
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
LifeMD is an emerging leader in technology-driven healthcare. We're applying our direct-to-consumer marketing expertise to make access to quality care and medication convenient, cost-effective, and simple. Our brands are intensely focused on our patients, constantly striving to delive ... View more
