IT Support Engineer

Makati City - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

We are seeking a detail-oriented and proactive Support Engineer to join our dynamic team. Reporting directly to our Senior Engineer you will be instrumental in maintaining and enhancing the functionality of our software products. This role involves responding to customer requests and bug reports modifying ETL pipelines and data processing scripts adjusting configurations for client instances fine-tuning customer integrations through an Integration Platform as a Service (iPaaS) and making REST API requests to address issues and implement solutions.

Requirements

Key Responsibilities:

Efficiently respond to and resolve support tickets related to application functionality and performance.

Modify and maintain ETL pipelines and data processing scripts to ensure optimal operation.

Adjust configurations within feature flag management software to tailor client experiences.

Execute REST API requests to troubleshoot resolve issues and implement customer solutions.

Collaborate closely with the Senior Engineer and cross-functional teams to deliver high-quality support and effective problem resolution.

Document solutions and best practices and contribute to the enhancement of the knowledge base.

Qualifications:

Basic knowledge of data handling in Python (e.g. Pandas PySpark Polars).

Familiarity with configuration formats such as JSON and YAML.

Proven experience in troubleshooting and problem-solving within a software environment.

Ability to modify maintain and optimize scripts.

Proficiency in working with REST APIs.

Bonus Points:

Experience with document databases (e.g. MongoDB Elasticsearch CouchDB).

Basic knowledge of SQL and relational databases.

Experience with feature flag management software.

Familiarity with Integration Platform as a Service (iPaaS) tools (e.g. Workato Zapier MuleSoft).

Benefits

HMO with 1 free dependent upon hire
Life Insurance
20 PTO credits annually
VL and SL cash conversion
Annual Performance-Based Merit Increases and Employee Recognition
Great Company Culture
Career Growth and Learning
A laptop will be provided by the company

DescriptionWe are seeking a detail-oriented and proactive Support Engineer to join our dynamic team. Reporting directly to our Senior Engineer you will be instrumental in maintaining and enhancing the functionality of our software products. This role involves responding to customer requests and bug ...