Merchant Account Manager (GrabFood)

Get to Know the Team

The Singapore Commercial team shapes and grows Grabs business in Singapore contributing to our vision of being Southeast Asias superapp by delivering everyday services that matter most to consumers.

We focus on developing business strategies that help us serve our community particularly by growing the accounts of F&B businesses across GrabFood. By building close partnerships with merchants we create plans and strategies to grow their sales and meet their needs across Grabs services such as GrabExpress GrabPay and GrabAds.

Get to know the Role

You will report to the Head Commercial Food & Strategic Planning onsite in our One North office.

The Critical Tasks You Will Perform

• Build and maintain strong relationships with existing and potential merchants to drive growth for GrabFood.
• Manage a portfolio of accounts focusing on increasing profitability GMV and delivery volumes.
• Develop and execute business strategies to grow merchant sales and collaborate across Grabs verticals such as GrabPay GrabAds and GrabExpress.
• Analyze merchant performance data and create actionable plans to optimize growth and revenue.
• Address merchant feedback resolve concerns and ensure operational excellence through tailored solutions and regular business reviews.
• Collaborate with internal teams to deliver customized reporting marketing support and product enhancements for merchants.

Qualifications :

What Essential Skills You Will Need

• Experience in account management or business development
• You have 3 years of relevant account management experience
• Ability to interpret data and develop actionable insights.
• Ability to work collaboratively across teams to deliver tailored solutions for merchants.

Additional Information :

Life at Grab

We care about your well-being at Grab here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through Love-all-Serve-all (LASA)volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer we consider all candidates fairly and equally regardless of nationality ethnicity religion age gender identity sexual orientation family commitments physical and mental impairments or disabilities and other attributes that make them unique.

Remote Work :

No

Employment Type :

Full-time