Research Infrastructure Operations and Performance Specialist 2 years fixed term

Auckland - New Zealand

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Department:

Research and Innovation

Job Summary

Te Whiwhinga mahi The opportunity

Are you passionate about turning data into meaningful insights that drive smarter decisions Do you enjoy supporting researchers by making complex systems work better for them Based at 58 Symonds Street in Aucklands CBD join us as a Research Infrastructure Operations and Performance Specialist and help shape the future of research at Waipapa Taumata Rau.

This role is central to supporting our academic and research communitiesmany of whom rely on specialist equipment and platforms to conduct cutting-edge research. Whether its advanced machinery in Bioengineering or shared services across faculties research infrastructure is a growing functional requirement across the University.

To make informed investment decisions we need to understand what infrastructure we have how its being used and whether researchers are aware of and have access to it. Youll provide expert analysis reporting and insights to help answer these questions and support strategic planning - ensuring our infrastructure meets current and future research needs.

Youll also be the Institutional Administrator for Infinity X the Universitys booking and billing tool for research instruments and services. This system is used by researchers students supervisors and external clients to access our research platforms. Youll play a key role in onboarding new platforms creating listings solving problems and ensuring consistent data practices across the system.

Main responsibilities and duties:

Turn data into insights to guide business decisions and improve research platform performance.
Respond to user queries and offer expert advice on services and systems.
Collaborate with internal teams and vendors to support system upgrades and troubleshoot issues.
Help integrate new services into booking and billing systems ensuring smooth setup and accurate content.
Support business planning by analysing trends refining workflows and identifying revenue opportunities.
Understand platform operations to ensure services align with user needs and generate value.

This is a full time fixed term contract for 2 years working 37.5 hours per week (Monday to Friday). The salary range for this role is a band G $83330 - $102900 per annum depending on experience and qualifications.

For more detailed information on the role accountabilities and requirements please review this position description.

Mō tō mātou rōpū About the team

Reporting into the Associate Director of Research & Infrastructure this is a small team with a big portfolioand an even bigger impact. The Research Infrastructure team sits within Te Puna Tiketike Research and Innovation Office (RIO) a dynamic and well-structured group of change agents and enablers. We work collaboratively across the University to support high-stakes research and teaching outcomes.

Our work directly influences the success of researchers and academics by ensuring they have access to the best infrastructure available. We support big transformations and strategic investments helping the University stay at the forefront of innovation.

He kōrero mōu About you

Youre a strategic thinker with a strong analytical mindset and a collaborative spirit. You see data as a tool to enable success not just to measure it. You bring empathy curiosity and a desire to understand the research and teaching environment and how infrastructure can support it.

Were looking for someone who understands data funding and the importance of making research infrastructure accessible and affordable. Youll also be a strong and effective communicator able to translate complex insights into clear actionable advice for diverse stakeholders.

Ideally youll bring:

A tertiary qualification in a relevant discipline (postgraduate preferred).
5 years experience generating actionable insights from complex data in large organisations.
Expertise in tools like Power BI and experience with enterprise-level systems.
Experience with system administration and onboarding processes.
A passion for continuous improvement and service excellence.
Strong relationship-building skills and the ability to influence across diverse stakeholder groups.

Youll thrive in a role where your insights help answer critical questions like:

What specialist infrastructure do we have
Who is using it and how heavily
How can we improve access and visibility for researchers
What data do we need to support future investment

Additional Information :

Ngā āhuatanga kei a mātou What we offer

The University of Auckland is New Zealands leading University and maintains significant computational laboratory and analytic facilities.

The University is committed to providing an excellent working environment through the following:

Flexible employment practices (including working from home and flexible hours)
Up to 6.75% company superannuation scheme
A competitive salary with five weeks annual leave

In addition we also offer career development programs discounted car parking a generous parental leave allowance childcare and other discounts on internal and external services.

For more information please visit Staff Benefits.

Me pēhea te tuku tono How to apply

Applications must be submitted online by the closing date of Tuesday 14th of October 2025 (NZST) to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences.

Please reach out to Roger Lins on for a confidential conversation. Please note we are happy to answer your questions but we do not accept applications by email.

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe inclusive and equitable environment. For further information on services for Māori Pacific women LGBTQIATakatāpuiMVPFAFF people with disabilities parenting support flexible work and other personal circumstances go to

Remote Work :

Employment Type :

Full-time

Te Whiwhinga mahi The opportunityAre you passionate about turning data into meaningful insights that drive smarter decisions Do you enjoy supporting researchers by making complex systems work better for them Based at 58 Symonds Street in Aucklands CBD join us as a Research Infrastructure Operations...