EUC Engineer

As our End User Computing (EUC) Engineer youll be responsible for the ongoing management and operational support of our EUC environment. Here youll ensure users have the necessary hardware software and support required to perform their roles. Youll also be involved in maintaining the computing environment managing endpoint devices and security administering virtual desktop infrastructure (VDI) while providing remote support as needed.

Within this position your scope will cover:

• Managing and maintaining client computing environments including physical hardware and virtual desktops to optimise performance and uptime
• Providing technical support to end users troubleshooting hardware software and network-related issues via remote and in-person assistance
• Responsible for delivering endpoint management ensuring devices are properly configured secure and compliant with our policies
• Administer virtual desktop infrastructure (VDI) solutions
• Collaborate with IT support teams to diagnose and resolve complex technical issues affecting end users
• Manage device imaging software deployment patching and updates to maintain security and performance standards.
• Ensure proper documentation of hardware inventories configurations and support tickets to track assets and service history.

Qualifications :

• 5 years in support maintenance and ongoing operations of End User Compute environments
• Proven experience in IT support supporting remote and in-person workforces
• Bachelors degree in Information Technology Computer Science or related field.
• Certifications in desktop and domain administration are a plus.
• Prior experience in a fast-paced customer-focused environment

Your technical capability:

• Managing client computing environments across various operating systems (Windows macOS Linux etc.)
• Hardware troubleshooting repair and configuration
• Endpoint management and virtual desktop infrastructure (VDI) platforms.
• Office 365 environment Active Directory and domain administration
• Manage and configure enterprise-level IT systems network connectivity and user access control
• Software deployment patch management and system updates
• Mobile operating systems connectivity and troubleshooting related issues
• Knowledge and experience supporting meeting room technology

Additional Information :

• Opportunity to be a vital part of NEXTDC and the expanding Data Centre world
• Inclusive diverse and values-driven working culture
• Great opportunities to progress within our company (grow as we grow)

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move. 

Remote Work :

No

Employment Type :

Full-time