Staff Product Designer (Logistics, Customer)

We are on the lookout for a Staff Product Designer (Logistics Customer) to join the Order Tracking team on our journey to always deliver amazing experiences.

Imagine shaping how millions of users track their orders across 70 countries ensuring a seamless reliable and delightful delivery experience.

This role is key to ensuring our customers enjoy a best-in-class order tracking experience across multiple brands including Talabat foodpanda PedidosYa Glovo HungerStation and the rest of the Delivery Hero group of consumer apps.

You will own and shape the order tracking product ensuring millions of customers worldwide have a consistent accessible and scalable delivery experience.

In our Logistics Team youll tackle high-impact ambiguous challenges that make last-mile delivery efficient affordable and sustainable. Your work will directly improve experiences for riders end customers and merchants across the globe. Each enhancement you deliver will contribute measurable impact to Delivery Heros operations and business growth.

Our mission in the Customer Product Line design chapter in Logistics is to balance internal user needs customer expectations business goals and technical feasibility in order to build best-in-class solutions that deliver real outcomes.

Your Mission:

• Shape the future of order tracking Lead the design vision and strategy revamping the global order tracking experience across Delivery Heros brands.
• Drive design impact Own the end-to-end design process from discovery to launch ensuring solutions improve usability customer trust operational efficiency and satisfaction.
• Leverage insights and data Use research path analysis metrics and experimentation to validate and optimize design decisions proving their impact.
• Advance usability and accessibility Champion design best practices ensuring WCAG-compliant inclusive and emotionally engaging experiences.
• Scale through systems Contribute to and evolve Delivery Heros multi-brand design system ensuring designcode parity interaction quality and consistency across products.
• Collaborate and innovate Partner with researchers product managers engineers and other designers to co-create seamless scalable experiences. Facilitate workshops and design sprints to align teams.
• Lead and mentor Guide junior designers in solving well-defined problems while coaching them on designing for measurable outcomes. Act as a thought leader raising the bar for design craft and culture across the chapter.
• Influence strategy Contribute to product and design roadmaps at domain and tribe level weighing business goals and technical feasibility in decision-making.

Qualifications :

The ideal candidate is a master of their craft combining deep expertise in usability accessibility and design systems with the ability to deliver measurable design impact at scale. They are a strategic thinker a strong communicator and a mentor who uplifts others while influencing at the product line level.

Experience and expertise:

• 6 years as a product designer with proven impact in complex platforms (mobile-first experience essential).

• Mastery of visual design interaction design and usability principles.

• Contributor to and shaper of design systems at scale.

• Design and strategy:

  • Skilled in framing ambiguous problems and delivering clear scalable solutions.

  • Experienced in service design journey mapping and omni-channel experiences.

  • Strong advocate of accessibility and inclusive design practices.

• Tools and communication:

  • Proficient in Figma prototyping and collaboration tools.

  • Excellent communicator able to negotiate influence and align diverse stakeholders by connecting design choices to business and user impact.

• Collaboration and bonus skills:

  • Collaborative team player and mentor fostering continuous improvement and design culture.

  • Bonus: experience in B2C products at scale animation/motion design or omni-channel ecosyste

Additional Information :

We believe driven talent deserves:

• Monthly Glovo credits to satisfy your cravings!
• Discounted gym memberships to keep you energized.
• Extra time off the freedom to work from home two days a week and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

Remote Work :

No

Employment Type :

Full-time