Operations Analyst

CyberSource Corporation a Visa Inc. company needs an Operations Analyst (multiple openings) in Austin Texas to

• Serve as a level 1 point of contact and internal support for Visa Value-Added Services sales users.
• Manage the case queues classifying cases prioritizing for delivery teams and ensuring cases have met minimum criteria to be worked on by the team or perform necessary follow up to ensure completeness of information.
• Partner with a team of analysts and administrators who provide support to the users completing business on the tool.
• Work in conjunction with management and IT partners to help facilitate and manage overall progress of application issues or change requests.
• Administer/Configure the Configure-Quote-Price (CPQ) tool per business requirements including products/pricing maintenance approval flows and other enhancements.
• Position reports to the Austin Texas office and may allow for partial telecommuting.

Qualifications :

Basic Qualifications:

• Employer will accept a Bachelors degree in Computer Science Electronics Engineering or a related field and 2 years of experience in an Operations Analyst related occupation.
• Position requires experience in the following:
  • Conga Configure-Price-Quote tools
  • Salesforce Application
  • Business analysis/application support environment
  • Apex (Classes and Triggers)
  • REST/SOAP APIs SOQL/SOSL
  • Version Control & Deployment
  • X-Author Integration and Data Management
  • Conga CPQ and salesforce Customization

Additional Information :

Worksite: Austin Texas

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site) with a general guidepost of being in the office 50% or more of the time based on business needs.

Travel Requirements: This position does not require travel.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is $111238.00 to $143400.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Full-time