Housing Needs Officer

CRA GROUP RECRUITMENT AND PAYROLL LTD

Job Location:

Slough - UK

Monthly Salary: UM 28 - 28

Experience Required: 1-3years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

12 months contract with a Local Authority

Job Summary:

A fantastic opportunity for an experienced Housing Needs Officer to join a high-performing Housing Demand Team on a 12-month fixed-term contract.

The postholder will play a critical role in delivering a comprehensive and customer-focused housing advice and homelessness prevention service.

You ll be responsible for managing complex homelessness cases in accordance with Part VII of the Housing Act and related legislation while providing high-quality legal and housing advice.

This is a hybrid role requiring 2 3 days in the office active participation in the Duty rota and the ability to undertake full homelessness assessments and decisions.

Key Duties/Accountabilities (Sample):

Deliver timely and accurate homelessness decisions and personalised housing plans (PHPs).

Manage a varied caseload including complex homelessness assessments and prevention casework.

Provide high-quality housing advice across a wide range of housing legal welfare and immigration matters.

Ensure compliance with Part VII of the Housing Act Protection from Eviction Act and other relevant legislation.

Liaise effectively with internal departments (e.g. Rough Sleeper Team Temporary Accommodation Social Lettings) and external agencies (e.g. Mental Health Services Probation Police).

Represent the team in multi-agency settings and case discussions.

Maintain accurate records in line with legal and policy requirements.

Participate in the Duty rota and contribute to continuous service improvement.

Take the lead on specific topics or partnership links briefing colleagues on updates.

Conduct home visits where appropriate to verify claims and assess housing need.

Ensure every customer is supported with a clear outcome-focused personal housing plan.

Skills/Experience:

Ability to interpret and apply complex legislation and case law (e.g. Housing Act Homelessness Reduction Act).

Strong analytical and decision-making skills.

Excellent verbal and written communication abilities.

Strong interpersonal and negotiation skills particularly with vulnerable or challenging clients.

Competency in managing confidential and sensitive information with discretion.

Ability to work autonomously and as part of a multi-disciplinary team.

Skilled in handling high-pressure situations while maintaining professionalism.

Confident using IT systems and housing databases plus Microsoft Office Suite.

In-depth knowledge of Part VII Housing Act 1996 Homelessness Reduction Act 2017 and related case law.

Understanding of private rented sector issues including tenancy types and landlord responsibilities.

Awareness of safeguarding responsibilities for children and vulnerable adults.

Knowledge of relevant benefits legislation (e.g. Universal Credit Housing Benefit).

Familiarity with immigration legislation as it pertains to housing eligibility.

Understanding of health and social care frameworks.

Previous experience liaising with voluntary sector agencies and support providers.

Knowledge of court procedures relating to housing repossessions or unlawful eviction cases.

Significant experience in housing advice or homelessness casework.

Demonstrated ability to provide legal advice and manage complex cases independently.

Experience working with diverse vulnerable populations in a front-line setting.

Proven ability to maintain accurate records and work to performance targets.

Additional Information:

Hybrid role 2-3 days/week from the office.

The closing date: 10/10/2025 @12:00 PM.

Working Hours: 37 hours per week (9:00 17:00).

Driving Requirement: Access to own vehicle and ability to conduct home visits as required.

Ability to interpret and apply complex legislation and case law (e.g. Housing Act, Homelessness Reduction Act). Strong analytical and decision-making skills. Excellent verbal and written communication abilities. Strong interpersonal and negotiation skills, particularly with vulnerable or challenging clients. Competency in managing confidential and sensitive information with discretion. Ability to work autonomously and as part of a multi-disciplinary team. Skilled in handling high-pressure situations while maintaining professionalism. Confident using IT systems and housing databases, plus Microsoft Office -depth knowledge of Part VII Housing Act 1996, Homelessness Reduction Act 2017, and related case law. Understanding of private rented sector issues, including tenancy types and landlord responsibilities. Awareness of safeguarding responsibilities for children and vulnerable adults. Knowledge of relevant benefits legislation (e.g. Universal Credit, Housing Benefit). Familiarity with immigration legislation as it pertains to housing eligibility. Understanding of health and social care frameworks. Previous experience liaising with voluntary sector agencies and support providers. Knowledge of court procedures relating to housing repossessions or unlawful eviction cases. Significant experience in housing advice or homelessness casework. Demonstrated ability to provide legal advice and manage complex cases independently. Experience working with diverse, vulnerable populations in a front-line setting. Proven ability to maintain accurate records and work to performance targets.

12 months contract with a Local Authority Job Summary: A fantastic opportunity for an experienced Housing Needs Officer to join a high-performing Housing Demand Team on a 12-month fixed-term contract. The postholder will play a critical role in delivering a comprehensive and customer-focused h...