Head of Claims (Group Protection)

Were recruiting for a Head of Claims (Group Protection) to join us in our Hove office on a hybrid basis. 

What youll be doing:

Lead the Group Protection claims teams to deliver outstanding service and implement claims strategies aligned with business goals and the vision to be the market leader in Group Protection benefits.

• Lead the Claims Strategy: Drive the delivery of our claims service philosophy ensuring delegated authorities are effectively managed and aligned with LG Retails strategy focus areas and Group Protection objectives

• Enhance Customer Experience: Develop and refine processes and systems to provide exceptional customer service and a market-leading claims proposition for our Group Protection clients

• People Leadership: Manage and support your team by applying consistent leadership practices following Group policies and the Partnership Agreement to maximise performance and engagement

• Build a High-Performance Culture: Regularly review team roles and capacity ensure qualifications are maintained support career development and address performance or behavioural issues promptly with appropriate escalation

• Stakeholder Engagement: Foster strong relationships with key intermediaries and customers representing business objectives while showcasing thought leadership and industry expertise

• Drive Continuous Improvement: Promote a culture of innovation and efficiency ensuring cost control and delivery against the annual claims budget in line with LG Retails objectives

• Ensure Compliance: Oversee processes to ensure customer data is handled in line with GDPR the Access to Medical Reports Act (1988) and Legal & Generals confidentiality policies

• Customer-Centric Service Delivery: Organise and prioritise service provision to meet customer needswhether theyre switching products submitting claims or raising complaints

Qualifications :

Who were looking for:

• Strong analytical and risk management skills with the ability to think creatively and lead strategically within the claims space
• Proven leadership and people management experience with the ability to inspire and develop high-performing teams
• In-depth knowledge of Group Protection products (current and legacy) 
• Familiarity with Individual Income Protection policies 
• Understanding of medical conditions occupational impacts and their influence on work capability
• Awareness of external investigative and rehabilitation services
• Up-to-date knowledge of medical developments regulatory requirements (e.g. ABI/FCA) and changes to claims or underwriting philosophies
• Knowledge of welfare legislation and DWP initiatives 
• Extensive understanding of relevant legislation and regulation including:
  • Equality Act
  • Welfare Reform Act
  • Health & Safety at Work
  • Working Time Directives
  • Employment Law
  • GDPR
  • Access to Medical Reports Act
  • Financial Ombudsman Service
• Experience operating within delegated claims authorities and representing the function at senior internal and external meetings

Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• 30 days holiday plus public holidays. Theres also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer both for our own products and at a range of high street stores and online
• In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart 

Additional Information :

At L&G we believe its possible to generate positive returns today while helping to build a better future for all. 

If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can. 

It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose. 

Remote Work :

No

Employment Type :

Full-time