Helpdesk Specialist Entry (Onsite)

Washington, AR - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Helpdesk Specialist Entry (Onsite)
Location: Washington DC
Duration:12 Months

Job Description:
The Client is looking for an entry level Help Desk Specialist to install and configure hardware and software components of network systems. This role involves providing technical support to users troubleshooting network issues and perform diagnostic tests to ensure optimal system performance.

Responsibilities:

Responds to and diagnoses problems through discussion with users.
Ensures a timely process through which problems are controlled including problem recognition research isolation resolution and follow-up steps.
Ability to understand and maintain inventory management.
Provides support to end users on a variety of issues.
Identifies researches and resolves technical problems.
Responds to telephone calls emails and personnel requests for technical support.
Documents tracks and monitors the problem to ensure a timely resolution.
Provides second-tier support to end users for either PC server or mainframe applications or hardware.
Interacts with network services software systems engineering and/or applications development to restore service and/or identify and correct core problem.
Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems.
Knowledge of Office 365.
Ability to maintain users accounts in Active Directory.

Skills:

Skills	Required / Desired	Amount	of Experience
Bachelors degree in IT or related field or equivalent experience		5	Years
Diagnosing and resolving end user computer/computer peripherals problems		1	Years
Providing second-tier support to end users server or mainframe apps/hardware		1	Years
Documenting tracking and monitoring end user server or mainframe apps/hardware problems		1	Years
Assisting in the setup re-installation or replacement of IT equipment between floors.		1	Years
Resolving issues and or troubleshooting issues to supervisor.		1	Years
Ability to communicate issues and work in team environment.		1	Years
Knowledge of IT hardware configuration and installation (pcs monitors setup)		1	Years
Must be able to lift 20 lb
Must be willing to work onsite

Required Experience:

Senior IC

Job Title: Helpdesk Specialist Entry (Onsite)Location: Washington DCDuration:12 MonthsJob Description:The Client is looking for an entry level Help Desk Specialist to install and configure hardware and software components of network systems. This role involves providing technical support to users tr...

Responds to and diagnoses problems through discussion with users.
Ensures a timely process through which problems are controlled including problem recognition research isolation resolution and follow-up steps.
Ability to understand and maintain inventory management.
Provides support to end users on a variety of issues.
Identifies researches and resolves technical problems.
Responds to telephone calls emails and personnel requests for technical support.
Documents tracks and monitors the problem to ensure a timely resolution.
Provides second-tier support to end users for either PC server or mainframe applications or hardware.
Interacts with network services software systems engineering and/or applications development to restore service and/or identify and correct core problem.
Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems.
Knowledge of Office 365.
Ability to maintain users accounts in Active Directory.

Skills:

Skills	Required / Desired	Amount	of Experience
Bachelors degree in IT or related field or equivalent experience		5	Years
Diagnosing and resolving end user computer/computer peripherals problems		1	Years
Providing second-tier support to end users server or mainframe apps/hardware		1	Years
Documenting tracking and monitoring end user server or mainframe apps/hardware problems		1	Years
Assisting in the setup re-installation or replacement of IT equipment between floors.		1	Years
Resolving issues and or troubleshooting issues to supervisor.		1	Years
Ability to communicate issues and work in team environment.		1	Years
Knowledge of IT hardware configuration and installation (pcs monitors setup)		1	Years
Must be able to lift 20 lb
Must be willing to work onsite