Client Service Administrator Morgan Creek
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About HearingLife Canada
HearingLife Canada and National Affiliated Partners is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearings awareness campaign () our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices.
Across Canada HearingLife consists of over 350 hearing healthcare clinics proudly united behind one simple vision To help more people hear better.
Client Service Administrator:
Are you a customer service expert that enjoys making connections solving problems and helping more people hear better Are you searching to be part of a team that has a people-first attitude which focuses on client centered care If you are passionate about utilizing your skills to change clients lives then we would love to hear from you!
*** Please note this role is for Wednesdays only 8:30am to 4:30pm. ***
How Youll Make An Impact
As an integral member of our team youll create a welcoming environment for our clients providing them with exceptional service every step of the way. Youll foster positive relationships with both clients and colleagues making sure every clients hearing journey is smooth and enjoyable.
- Customer Service: Serve as the first point of contact for clients delivering top-notch customer care. Youll greet clients manage inbound phone calls and emails and answer customer inquiries with professionalism and warmth.
- Appointment Scheduling: Ensure smooth clinic operations by managing and adjusting clinician schedules booking appointments and coordinating follow-ups.
- Clinic Maintenance: Keep our clinic looking its best! Youll organize and tidy the client waiting areas and ensure supplies are stocked and ready.
- Administrative Support: Assist clinicians by maintaining client files managing stock orders and ensuring clinic operations run smoothly. Youll handle basic hearing aid maintenance help with events and support local promotions.
- Accounting & Insurance: Take ownership of processing payments tracking insurance claims accounts receivable management and maintaining inventory. Your attention to detail will ensure smooth financial operations.
What You Bring
- At least 2 years of customer service experience
- Strong organizational skills and ability to manage multiple priorities
- Experience in Microsoft excel
Competencies
HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process.
While we appreciate the interest of all applicants only those selected for an interview will be contacted.
#LI-SM2 #HearinglifeCanada #Onsite
Qualifications
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Leading in hearing healthcare Demant is the only company in the world that covers all areas of hearing healthcare, from hearing devices and hearing implants to diagnostic instruments and professional hearing care, and we harvest significant synergies from this unique position and exp ... View more
