BOB Hotels Hiring Part-Time Front Desk Associates

As we continue to expand our team at BOB Hotels Tallahassee we are seeking a motivated and experienced Part-Time Front Desk Associate to join our team of professionals. This role is integral to the success of the property as our Front Desk staff are responsible for cultivating the expectation of excellence. We are a new face in the hospitality industry and you will help us build the brand by being a fully contributing member and voice of the team.

If you have experience as a hotel Front Desk Associate or a similar professional background and are looking for more than just your next job please apply today for immediate consideration.

What We Offer:

• Competitive starting salary
  
• Health benefits package with employer contribution
  
• Performance-based rewards program
  
• Encouragement and opportunity for advancement with a rapidly expanding organization
  
• A supportive and dynamic work environment
  
  

Job Responsibilities:

• Oversee day-to-day operations of hotel
  
• Perform thorough cleaning duties in guest areas and at the front desk
  
• Provide professional friendly and attentive service to guests
  
• Collect valid payment methods for guestrooms
  
• Ensure room assignments and reservation blocking are accurate at all times
  
• Verify guest stay details and update as needed throughout the guests stay
  
• Booking and handling future reservations; making appropriate annotations to show special requests and needs
  
• Communicate efficiently any concerns that would affect a future shift
  
• Accurately update guest contact information
  
• Maintain and uphold front desk departmental standards
  
• Ensure prompt response on third-party platforms to enhance the pre-arrival guest experience
  
• Respond promptly to guests special requests for items like late checkouts cribs and extra towels
  
• Report maintenance issues promptly
  
• Complete your shift checklist daily
  
• Follow departmental policies safety and sanitation guidelines
  
• Collaborate with other departments as necessary to provide optimal service to guests
  
• Remove trash and debris in exterior and interior public spaces as well as around the FD
  
• Receive and handle food and supply shipments promptly and per health standards
  
• Maintain good standards of cleanliness
  
• Maintain a professional and neat look and appearance
  
• Adhere to strict rules regarding health safety and food handling
  
• Maintain good labeling and storage standards of all chemicals
  
• Follow the BOB Essential Rules
  
• Demonstrate a positive and respectful attitude to coworkers vendors and guests
  
• Ensure the front desk coffee shop and boutique are fully stocked; notify management if a product is running low or out
  
• Promptly resolve guest issues
  
• Relay pertinent information to the appropriate channels
  
• Follow-up to ensure guest concerns are addressed to their satisfaction.
  
• Other duties as assigned
  
  

Job Requirements:

• High school diploma or equivalent
  
• At least one year of hotel front desk experience
  
• Be a team player with a positive attitude toward vendors coworkers and guests
  
• Excellent written and verbal communication skills
  
• Strong organizational interpersonal and problem-solving abilities
  
• Highly responsible & dependable
  
• Ability to work cohesively as part of a team
  
• Ability to pass a background check
  
• Maintain a professional and neat look and demeanor