Office Assistant 2 (PCN 110223)

This position is open to Alaska Residents only.
Please check our residency definitionto determine if you qualify.

The Alaska Department of Fish and Game Division of Administrative Services is recruiting

for an Office Assistant 2 located in Juneau!

What you will be doing:

Help connect Alaskans and visitors with the hunting fishing and trapping opportunities across the state by selling licenses permits and tags. Connect with customers and statewide Fish and Game staff to clear up regulation and licensing questions over the phone via email and to walk-in customers. Other responsibilities include entering data for licenses sold from paper books to assist vendors in low internet access zones and rural communities.

Our organization mission and culture:

The Alaska Department of Fish and Games mission is to protect maintain and improve the fish game and aquatic plant resources of the state and manage their use and development in the best interest of the economy and the well-being of the people of the state consistent with the sustained yield principle. The mission of the Division of Administrative Services is to provide administrative support to the various divisions of Fish and Game.

The Alaska Department of Fish & Game strives for a diverse and inclusive workforce where safety and well-being are paramount and employees at all levels promote a culture where everyone is valued treated equitably and treated respectfully.

The Licensing Section of the Administrative Services team assists the public with navigating rules and regulations put forward to sustain our fishing and hunting opportunities for future generations through the license sales program and record keeping of the licenses sold in accordance with applicable records retention laws.

Benefits of joining our team:

We are a small team that works closely together with a great deal of cross training duties to ensure we can support each other and our responsibilities. This position will allow you the opportunity to work with the public as well as the scientists and programmers that keep our department running. Advancement opportunities exist within the department where experience from this position may provide a foundation to build upon. Career development training opportunities are also available to staff seeking advancement based on their interests and career goals.

The working conditions you can expect:

This position is located in the Juneau ADFG Headquarters building next to the whale statue and Overstreet Park boardwalk which provides ample parking and a great place to walk along the Gastineau Channel during breaks. The building is walking distance to grocery stores restaurants and coffee shops and is a short drive to the downtown area.

The successful candidate can expect to:

• Interact regularly with other staff from the various divisions within ADFG.

• Provide the public with specific and detailed information on department regulations when answering licensing calls and emails.

• Ensure attention to detail when data entering and fulfilling product orders.

Who we are looking for:

We are looking for an individual with the following knowledge skills and abilities:

• Clerical: Knowledge of filing typing entering data maintaining records taking shorthand and using and completing forms.

• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.

• Public Service Skills: Addresses customer core needs through actively seeking information and working to understand the customers inquiries in order to provide a response that matches available resources and constraints.

• Professionalism: Demonstrates a positive attitude courtesy tact and empathy even when handling stressful situations. Able to manage workloads meet deadlines and effectively identify and coordinate priorities.

• Communication Skills: Ability to take into account the audience and nature of the information to make clear oral and written communication.

To view the general description and example of duties for an Office Assistant 2 please go to the following

link: Note:
A minimum score of 35 words per minute is required on the alpha-numeric keyboarding test.

High school diploma or the equivalent.
AND
One year of experience that includes clerical tasks such as greeting clients answering phones typing filing sorting mail entering data receiving payments making change or maintaining logs.

Substitution:
Education from an accredited college may substitute for the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocation education equal one month of experience).

Special Note:
High school diploma equivalent means one of the following: 1) a G.E.D.; 2) completion of any basic adult education course equivalent to 480 class hours (16 weeks at 30 course hours per week); 3) acceptance in full standing by an accredited college or university; 4) highest grade of school completed plus an amount of paid or volunteer experience that totals 12 years and includes basic clerical tasks such as greeting clients answering phones typing filing sorting mail entering data receiving payments making change or maintaining logs.

Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular drivers license and be 18 years of age or older.

Some position in this class may require skill in typing. Recruitment and selection may include this requirement.

REQUIRED DOCUMENTS

Please provide at time of application submission:

If selected please provide the following at the time of the interview:

A cover letter is NOT required for this position. Your complete application including supplemental questions will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.

SUPPLEMENTAL QUESTIONS

For your application to be evaluated you must answer the Supplemental Questions. Be specific in your answers and tell us how you acquired the relevant experience. Please use complete sentences and proof-read your submissions when answering the supplemental questions. Your responses will be considered a writing sample and will be used to determine which applicants will advance to the interview phase of the recruitment process.

EDUCATION

To verify education is being used to meet and/or support the required minimum qualifications/competences you must fill in the Education section of the application. If you have not obtained a degree please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts).

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value or full value is given in subject areas applicable to the curricula at the state university.It is your responsibility to provide such evidence.

WORK EXPERIENCE

If using work experience not already documented in your application also provide the employers name your job title dates of employment and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not the applicant may not advance to the interview and selection phase of the recruitment.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting see resume or CV or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation auxiliary aids or services or alternative communication formats please call 1- or in Juneau or TTY: Alaska Relay 711 or 1- or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201 Juneau AK 99811-0201. The State of Alaska is an equal opportunity employer.

NOTICE

If you choose to be contacted by email please ensure your email address is correct on your application and that the spam filter will permit email from the domains. For information on allowing emails from the domains visit the Lost Password Help page located at ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1- (toll free) or if you are located in the Juneau area. Requests for information may also be emailed to

For applicant password assistance please visit:

Information

For specific information in reference to the position please contact the hiring manager:

Rachel Deehan

Records and Licensing Supervisor