Customer Account Administrator

Fort Worth, TX - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

SUMMARY
The purpose of this engagement is to provide temporary administrative support to the Customer Service team. The temporary employee will assist in day-to-day administrative tasks to enhance operational efficiency support customer interactions and ensure effective quote and purchase order administration.

OBJECTIVES

To provide timely and accurate administrative support to Customer Service department.
To facilitate smooth communication and documentation flow between internal teams and external customers/vendors.
To support quoting and purchase order activity with timely processing.

SCOPE OF WORK
The temporary administrative employee will be responsible for but not limited to the following tasks:
CUSTOMER SERVICE SUPPORT

Assist in handling inbound customer inquiries via phone email or chat providing basic information or routing to appropriate personnel.
Maintain and update customer records and databases ensuring accuracy and confidentiality.
Prepare and distribute customer correspondence reports and service documentation as needed.
Coordinate scheduling of customer meetings follow-ups and service appointments.
Track and report on customer service metrics and escalate issues as required.

DELIVERABLES

Accurate and updated customer service records and reports on a weekly basis.
Organized and complete contract documentation accessible to authorized personnel.
Timely notifications and reminders regarding contract milestones.
Daily logs of customer interactions and administrative activities performed.

QUALIFICATIONS

Proven experience in administrative roles preferably supporting Customer Service.
Proficient in MS Office Suite (Word Excel Outlook) and contract management software (if applicable).
Strong organizational communication and multitasking skills.
Detail-oriented.
High school diploma or equivalent.
1-2 years of administrative experience

Required Experience:

Unclear Seniority

SUMMARYThe purpose of this engagement is to provide temporary administrative support to the Customer Service team. The temporary employee will assist in day-to-day administrative tasks to enhance operational efficiency support customer interactions and ensure effective quote and purchase order admin...