Project Manager Data & Analytics
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Job Location:
Mandaluyong - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.
Summary:
Responsible for managing external analytics and reporting projects coordinating cross-functional teams and supporting Five9/Aceyus reporting solutions. Ensures client deliverables are completed on time and to standard while embodying Five9s Professional Services values through presentations and discussions with customers.
Key Responsibilities:
- Gather requirements and translate into reporting specifications
- Coordinate with engineers to implement and validate reports dashboards and data flows
- Manage project timelines communications and documentation
- Support internal initiatives to streamline delivery
- Validate transmission of data feeds to clients
- Escalate blockers to senior leadership
- Effectively communicate plans progress and status updates to both internal staff and customer stakeholders
- Articulate the value of Five9s Professional Services through presentations and open discussions with customers
- Develop and maintain positive and productive relationships with clients
- Understand the Big-Picture and think strategically to solve complex problems
Education/Training Requirements:
- Bachelors in Business IT Analytics or related field OR equivalent experience
- 3-5 years of relevant project experience
- Certifications preferred (e.g. PMP Agile Five9 Reporting CSM CBIP Tableau Power BI SQL Five9 Admin/Reporting)
- Completion of analytics or project management bootcamps may be considered
- Demonstrated experience in lieu of degree accepted
- Strong knowledge of SaaS Networking Internet concepts CRM WFM PBX Dialer ACD CTI VoIP IVR/VRU and Call Center practices
Company Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS PhilHealth PagIBIG 13thmonth pay Solo parent leave Special leave for women)
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.
View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Required Experience:
IC
Key Skills
- Adobe Analytics
- Data Analytics
- SQL
- Attribution Modeling
- Power BI
- R
- Regression Analysis
- Data Visualization
- Tableau
- Data Mining
- SAS
- Analytics
About Company
Five9 delivers the most reliable cloud contact center that empowers organizations to deliver extraordinary customer experiences. Request a demo!
