Service Director Region (within Americas)
This person should be able to represent FLUENCE with customers in place of Service Leader. Be able to deal with conflicts (personal or contractual) that arise and develop regional strategy.
Presentation skills executive summaries & communications
Deal with Contract issues
o Change orders
o Quote new service contracts after warranty period endso Disputes/Claims mgmt./legal coordination
o Sales Support
o OEM warranty extensions
Managing overall regional budget
o Risks/opportunities
o Billing/Collections
Regional strategy development
o Develop regional partners (contractors)
o Service team organization
o Contract development/strategy
o Product offerings
o Spares
Drive continuous improvement strategy/teams - Ex
New service product offering support
Qualifications
o 7 years of experience in field services power systems renewable energy or utility infrastructure
o Bachelors degree in Engineering Operations Management or related field preferred