Customer Service Representative I
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Job Location:
Villavicencio - Colombia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Career Area:
SalesJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
Role Definition
Professional with 4 to 7 years of experience in the oil and gas business supply chain providing administrative and in-house support for the sales team. Responsible for strengthening customer relationships and improving customer experience with a focus on new clients and driving a more robust commercial strategy.
Responsibilities
Manage administrative tasks including invoicing quotations weekly reports and maintaining schedules to support sales operations.
Provide clients with timely updates on work orders and follow up on quotations to ensure smooth progress.
Engage actively with new clients by monitoring and following up on open tenders driving customer acquisition.
Support and manage a back-office structure that enables a targeted sales force guided by a segmented commercial strategy across clients regions operations and product portfolios.
Skill Descriptors
Customer Focus: builds and maintains positive client relationships with emphasis on meeting client needs.
Level Understanding:
Focuses activities on developing and maintaining positive customer relationships.
Discusses general differences between internally and externally focused organizations.
Cites the cost and benefits of good versus poor customer service.
Explains why customer satisfaction is important to successful product/service delivery.
Decision Making and Critical Thinking: Uses structured decision processes and understands decision boundaries within role scope.
Level Understanding:
Explains characteristics and steps in an effective decision-making process.
Identifies issues and communicates with others when a decision needs to be made.
Names decision makers in own environment and cites examples of past decisions.
Describes types of decisions incumbent may and may not make in own job or function.
Effective Communications: Communicates clearly using appropriate language and non-verbal cues to enhance understanding.
Level Understanding:
Describes non-verbal behaviors that influence the interpretation of the message.
Cites examples of effective and ineffective communications.
Explains the importance of effective business communication.
Speaks/writes using correct language mechanics and gestures.
Negotiating: Understands negotiation fundamentals and fosters trust in client/vendor discussions.
Level Understanding:
Describes qualities of effective and ineffective negotiations.
Explains the basic concepts of negotiating.
Accesses organizational policies and practices for negotiating.
Utilizes techniques for establishing rapport and building trust.
Relationship Management: Develops and nurtures productive business relationships with internal and external partners.
Level Understanding:
Provides examples of the characteristics of effective business relationships.
Identifies key business relationships in own organization.
Describes the nature of a productive business relationship.
Explains the benefits of building business partnerships.
Account Management: Manages client accounts effectively providing continuous support and service.
Level Understanding:
Lists the major responsibilities of the account management function.
Identifies the responsibilities and roles of a customer account team.
Summarizes the concepts of account management.
Locates where and how to obtain information on a specific account.
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities duties and effort required of employees assigned to this job. At the discretion of management this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of essential job functions as that term is defined by the Americans with Disabilities Act.
Posting Dates:
octubre 3 2025 - noviembre 2 2025Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply Join our Talent Community.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial turbines and diesel-electric locomotives.
