Primary Servicing Account Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Are you detail-driven organised and looking to build your career in financial services
Do you enjoy problem-solving supporting customers and making processes run smoothly
Are you ready to join a growing company that invests in its people and offers opportunities to progress
If this sounds like you then this could be the perfect next step in your career. Apply today and lets grow together at West One Loans.
Key Accountabilities
- Support the Servicing Department with all aspects of managing the loan portfolio across product lines.
- Handle daily customer contact via phone email and post ensuring SLA targets are met.
- Process new account uploads direct debits BACS files and manage unpaid payments.
- Manage cash allocation redemptions settlements and other banking activities.
- Liaise with solicitors on redemption funds deeds and title registrations.
- Support month-end processes including credit accounts refunds and reconciliations.
- Assist with system testing and operational improvements alongside the Servicing Manager.
- Ensure accurate record-keeping scanning and compliance with all internal procedures.
Skills & Competencies
- Strong communication and telephone skills.
- Excellent attention to detail with logical organised thinking.
- Confident in negotiation and problem-solving.
- Able to work independently as well as part of a team.
- Proactive self-motivated and comfortable managing deadlines.
Knowledge & Personal Attributes
- Previous experience in customer service or arrears management (financial services desirable).
- Degree-level education preferred but not essential.
- Calm resilient and professional under pressure.
- Punctual well-organised and committed to delivering high standards.
Why Join Us
At West One Loans were expanding and looking for ambitious driven people who want to be part of our exciting growth journey. We invest in our people with training development and clear opportunities to progress. Alongside this we offer a range of benefits including private medical healthcare and paid volunteer days off.
If youre ready to grow your career and make an impact click apply today!
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
At Enra we believe that working together collaboratively is the best way to serve our customers and develop our colleagues. We are very focused on developing and maintaining our culture and remaining dedicated to the CREDIT values on which Enra was built: Customers Results Energy Deve ... View more
