Product Onboarding Specialist Italian Market
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Job Location:
Yearly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Hello!
At Factorial were looking for a new Product Onboarding Specialist for the Italian Market to help us boost the company to the next level.
The Role
As part of the Onboarding Specialist team you will be responsible for onboarding new clients ensuring our clients use the platform to its fullest and gathering customers feedback. One of your greatest challenges will be to make sure our product can be fully adapted to the clients needs. This requires you to understand their processes and problems and detect possible improvements and opportunities in the product.
What will you be doing:
Onboard our new Italian customers by assisting them via video call and e-mail until Factorial is fully implemented in their organization.
Bring a consultative approach to customers to ensure a fully customized experience setting up their accounts.
Understand our clients problems and needs and gather their feedback.
Share improvement points that can help us create the best customer journey and unlock the market
Your Profile
Proactive: you will need to find the best way to ensure your accounts are fully activated and that clients have the best experience implementing Factorial
Fast Learner: you can quickly become an expert on the software and its easy for you to keep up-to-date with product updates
Problem-solving mindset: the ability to propose alternative solutions and workarounds to answer unexpected requests from clients
Good sense of analysis: while onboarding our clients you will have to understand the specificities of the market and translate this knowledge into information that can be used by the Product team to further improve our solution
Speak native-level of Italian
Previous experience as an Onboarding Specialist/Implementation owner or experience in Client Success is a plus.
Knowledge of Human Resources is a plus!
Perks of being part of our team
High growth multicultural and friendly environment
Save expenses with Cobee and get your salary in advance with Payflow
Healthy life with Gympass and Alan as private health insurance
Language classes with Yolk Academy
Syra discounts Nora & Apeteat lunch
Breakfast in the office organic fruit and free caffeine and theine
Flexible schedules pet Friendly and no dress code!
About us
At Factorial were building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR finance and operations freeing teams from manual processes so they can focus on what really matters: leading growing and taking care of their people.
With over 1200 employees across 7 markets we serve 700000 users and are one of Europes fastest-growing SaaS companies backed by top-tier investors and proudly headquartered in believe in bold goals radical ownership and inclusive collaboration. If youre excited to shape the future of business management technology wed love to meet you.
Our Values
We own it: We take responsibility for every project. We make decisions not excuses.
We learn and teach: Were dedicated to learning something new every day and above all share it.
We partner: Every decision is a team decision. We trust each other.
We grow fast: We act fast. We think that the worst mistake is not learning from them.
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Communication skills
- Military Experience
- Retail Sales
- Product Demos
- Customer Support
- Product Management
- Product Development
- Unity
- Microscopy
