consumer service (remote)

Baton Rouge, LA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls addressing customers questions about products and services and processing payments or returns.

Responsibilities

Customer Service Responsibilities list:

Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions process customer accounts and file documents
Follow communication procedures guidelines and policies
Take the extra mile to engage customers

Requirements and skills

Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task prioritize and manage time effectively
High school diploma