Customer Experience Professional

Customer Experience Professional

Kuala Lumpur Malaysia

Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell you become a member of our performance culture comprised of diverse leaders thinkers innovators dreamers and doers who are changing the future.

Make the Best You.

Working at Honeywell is not just creating incredible things. You will collaborate with top minds grow through continuous learning and benefit from an inclusive environment that rewards performance and celebrate achievements.

Join Us and Make an Impact.

As a Customer Experience Professionalyou hold a key role in coordinating and providing support to order management customer services tasks responsible for end-to-end order processing in SAP (order entry administration shipping invoicing).

Key Responsibilities:

• Process customer orders and bookings in SAP.
• Confirm orders with sales and customers.
• Share proforma invoices for payment when needed.
• Handle RMAs shipping errors and warranty requests.
• Issue debit and credit notes.
• Monitor open orders and update status/ETA.
• Coordinate with procurement for out-of-stock items.
• Communicate order issues and delays with customers.
• Create and convert quotations to sales orders in SAP.
• Ensure order accuracy and completeness in ERP.

Key Experience & Capabilities:

• Open to fresh graduates with strong learning agility and growth potential.
• Excellent communication skillsverbal written and phone etiquette.
• Proactive eager to learn and a natural problem-solver.
• Strong prioritization and analytical skills.
• Comfortable working in fast-paced high-pressure environments.
• Customer-focused and results-driven mindset.
• Familiarity with order management tools SAP and Salesforce (SFDC) is a plus.
• Proficient in Microsoft Office especially Excel.
• Willing to work on public holidays and beyond standard hours.
• Experience supporting Pacific region customers preferred.
• Basic understanding of operations inventory and customer relationship management.
• Advantageous to have contact center experience (inbound calls emails live chat).

Who We Are

The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950s over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: More

Our focus at Honeywell is innovation that drives business improves the bottom line and creates solutions for our customers and communities around the world. Theres a lot for you to discover. Our solutions our case studies our #Futureshapers and so much more.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age race creed color national origin ancestry marital status affectional or sexual orientation gender identity or expression disability nationality sex religion or veteran status.

For more information on how we process your information in the job application process please refer to a disability prevents you from applying for a job through our websitee-mail No other requests will be acknowledged.