Support Engineering Student Assistant

Lenus is looking for a new Support Engineering Student Assistant for our Copenhagen Office!

Join the health revolution!

At Lenus we are fundamentally energized by our shared vision: making the world a healthier and happier place. Could you see yourself working for a great purpose in a dynamic global culture Then we might be a great match.

Who are we looking for

We are seeking a curious and service-minded Student Assistant to join our Support team in this entry-level role youll support coaches and their clients by answering product questions and reporting issues while gaining first-hand experience in how a fast-growing SaaS company operates.

This is a practical role where youll learn by doing whether its troubleshooting issues documenting solutions or sharing feedback with Product teams. Success means being open to learning taking ownership of your work and contributing to our open collaborative team culture. Youll be supported by experienced teammates as you develop skills that can shape your future career.

Key Responsibilities

• Act as the first point of contact for coaches clients and colleagues with product-related questions.
• Troubleshoot and reproduce issues escalating to Engineering when needed.
• Keep our knowledge base and documentation current and accurate.
• Share feedback and insights to improve the coach and client experience.
• Work closely with peers in Support while building connections with Product and Customer Success teams.

Working hours

This role requires 15-20 hours per week with flexibility to accommodate study schedules. Some weekend work will occasionally be required. This is a hybrid role with some in office presence required.

Qualifications

We value diverse experiences and backgrounds. While not all qualifications are mandatory the ideal candidate should possess:

• A customer-first mindset: you enjoy helping people and solving problems.
• Strong communication skills in both Danish and English (spoken and written); Swedish is a plus!
• Curiosity for technology and eagerness to learn new tools.
• A reliable and structured approach to work.
• A collaborative spirit - you enjoy being part of a team.

We encourage you to apply even if you dont tick all the boxes!

The Team

Youll join our Support Engineering team of 16 colleagues split between Copenhagen and New York supporting three products: Zenfit Beefit and Lenus. This role is part of the Lenus sub-team in Copenhagen working closely with Product and Commercial.

We value shared ownership collaboration and open feedback where all ideas are welcome no matter where they come from. As Support Engineers we work closely with Product and Engineering helping them move quickly while ensuring a great experience for our coaches.

We stay connected through weekly team meetings and cross-team knowledge sharing while also making space for focused independent work. For you this is an opportunity to build a strong foundation in Support Engineering and Product with senior teammates supporting your growth every step of the way.

Benefits & Perks

• Regular feedback check-ins with the Head of Support and mentoring to accelerate your growth
• Insurance through AP.
• Sports and activities like paddle tournaments Football Club Run & Dip and much more!
• Regular team gatherings and monthly social events across all our offices plus company-wide celebrations.
• Healthy daily snacks and fuel. Our offices are set up with fruits snack bars and a selection of drinks
• Dog friendly office
• A Macbook and other hardware to support you in your daily work

Well be going through applications frequently so if this sounds like a great opportunity for you hit apply and our Talent Acquisition Team will go through it and be in touch with you!

Please submit your application in English

About Lenus

Lenus was founded in Denmark by Bertram Thorslund in 2016. We are a health technology company that empowers health coaches to scale their businesses through the use of pioneering technology and our in-house business health and innovation expertise.

Were inspiring a new generation of health coaches. People who have the power to move not only bodies but minds too. We are at the forefront of an industry under rapid transformation and our strategic innovations pave the path for the change we want to see. Happier and healthier people.

In 2021 Lenus received the largest series A funding round in Denmarks history. Since then the company has grown from 5 to over 300 employees and today Lenus is headquartered in Copenhagen with offices in New York London Aarhus Amsterdam Stockholm Berlin Hamburg Madrid Helsinki Oslo Toronto Miami Southern California & beyond.