TechOps-DE-CloudOpsAMS-Duckcreek-Senior E

Career Family Duck Creek Support

Role Type Technical Engineering

The opportunity

• Duck Creek Support with 6 to 8 years of exp.

Your key responsibilities

• Duck Creek Support and Maintenance (Senior 6-8 years) has the prior experience to manage support projects.
• Proficient in maintaining and supporting Duck Creek project enhancements conducting testing and managing deployments.
• Must be flexible to work in shifts (Rotational Shift India Shift UK Shift) and On Call Support on a roster-ed rotational basis.
• Experience in Production support Projects
• Proactive monitoring.
• Manages middleware applications which have various interfaces including DuckCreek system (preferable).

Skills and attributes for success

• Deep understanding and experience of Duck Creek framework implementation and components
• Experience in Core Java and Spring Boot.
• Excellent business communication skills
• Should have understanding and experience of software development best practices.
• Excellent leadership skills
• Prior Client facing experience
• Experience with tools like Service-now JIRA soap-ui eclipse IDE SVN Jenkins.
• Understand service management and change management activities along with SLAs and estimator tools.
• Should have worked on incident management problem management and release management.
• Should have idea on SDLC life cycle along with release planning and management.

To qualify for the role you must have

• Service management knowledge as per ITIL.
• Good communication and resource management skills.

Certification:

• ITIL 4 certification (Good to have)

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina China India the Philippines Poland and the UK and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.

• Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.