Advocacy Adviser

About the role

Christians Against Poverty (CAP) is seeking a fixed-term Advocacy Adviserto cover parental leave for approximately 8 months. It is an exciting time to be part of the Client Services team as we deliver our new Debt Help Services.

Reporting to the Advocacy Manager and working closely with our new Financial Mentoring team youll play a key role in supporting CAP clients facing irresponsible lending practices. You will be responsible for investigating complex issues with creditors and advocating for fair and sustainable solutions for clients.

If you enjoy a fast-paced purpose-driven environment and youre passionate about social justice and client advocacy dont miss out on this opportunity.

Key areas of responsibility include:

• Collaborate with the Financial Mentors to ensure client solutions relating to advocacy are delivered effectively
• Initiate investigations and coordinate disputes for the Financial Mentoring Team
• Provide recommendations and solutions to the Financial Mentoring team
• Interpret and apply knowledge of consumer finance legislation to resolve potential irresponsible loans
• Identify areas of significant harm and emerging trends

About you

You are excited to bring your knowledge of financial institutions and expertise to enable the greatest possible impact for whānau experiencing money chaos in Aotearoa.

You are adaptable and lead yourself well through seasons of change. You dont opt to take a path of least resistance. Instead you leverage your skills and expertise to do what is right for the Kaupapa and the people youre serving.

You are ready to undertake a journey not only committed to your own professional and personal transformation but you are deeply invested in enabling transformation in others.

Youll also bring relevant experience for the role:

• A strong personal alignment with the foundational Christian philosophy organisational identity culture and values of CAP
• 12 months experience in a similar role
• 1-2 years proven experience working in client-centred service delivery and/or with community-based social issues
• Familiarity with financial institutions systems and practices in Aotearoa
• Familiarity with investigation negotiation and advocacy methodologies and practices
• Strong numeracy and literacy skills
• Excellent attention to detail
• A strong growth developmental and learning mindset and mode of practice

Please refer to the Job Descriptionfor a detailed outline of the role as well as the skills abilities and attributes we are looking for.

About CAP

Christians Against Poverty (CAP) is a professional and client-centric service provider. We are a not-for-profit organisation with a vision of Ending money chaos in Aotearoa.

CAP provides free practical help and hope to people living in unmanageable debt and hardship. Partnering with over 100 local churches across Aotearoa CAP releases New Zealanders into lives of fullness and freedom.

Each day we are guided by our three values:mutual thriving; giving our best to people we serve; with Jesus.

Read stories of lives changed at of the benefits of working at CAP

• Youll be joining an organisation with recognised expertise in the sector committed to constant learning and development so we can consistently give our best to people we serve
• Thrive in a flexible environment that puts priority on connection growth and ownership of your hauora/wellbeing
• Cultivate and enrich your faith at the same time as your career in a workplace committed to karakia/prayer discernment and a with Jesus approach
• Work in a Te Tiriti-honouring organisation drawing on the spirit of mutual flourishing inherent in Te Tiriti of Waitangi
• Tangible benefits include EAP flexible working options & 37.5 hour working week
• Best of all you will be a part of New Zealanders being released from money chaos and taking steps towards Jesus

Application Information

Please note that you will be required to disclose any convictions or pending charges in your application and a Ministry of Justice vetting check with acceptable results will be a condition of appointment to this seeCAPs Police Check Policyfor more details.

There is no closing date for applying for this role however the vacancy will close as soon as a suitable candidate is found. Get your application in now!

Required Experience:

Unclear Seniority