Sr. Engineer IT App Support Cloud

Sr. Engineer will be responsible for leading the support and maintenance of enterprise applications including Office 365 Active Directory Windows 365 Certificates provisioning and ServiceNow.

This role will be a full-time position based out of our Coimbatore office. This role involves close collaboration with Level 3 support Development teams and Vendors to ensure optimal performance and reliability of business-critical systems.

The ideal candidate will bring strong technical expertise Leadership capabilities and a proactive approach to preventing disruptions and enabling scalable growth in a fast-paced life sciences environment. You will guide a team in delivering high-quality support drive adherence to ITIL processes and act as a key escalation point for complex issues. A positive attitude strong communication skills and the ability to work both independently and within cross-functional teams are essential. This role also offers opportunities to expand your technical skillset across diverse platforms within a supportive and dynamic IT organization.

What were looking for

• Associate degree or equivalent professional experience in IT or a related field is required; a Bachelors degree is preferred.
• 3plus years of experience in managing and supportingActive Directory Office 365 ServiceNow Windows 365 and Certificates provisioning in an enterprise environment.
• Demonstrated success in atechnical leadership roleor as a Senior application support Engineer.
• Strong ability to providefront-end supportand technical guidance to internal teams and departments.
• Excellentcommunication and interpersonal skills with the ability to lead discussions and collaborate across teams.
• Should be Flexible to work in 24*5 rotational shifts and hybrid working.

How you will thrive and create an impact

• Lead and provide expert-level technical support inOffice 365 Active Directory Windows 365 Certificate provisioning andServiceNowacross teams.
• Facilitate team collaboration coordinate and participate inperformance reviews and supportprocess transitions.
• Ensure theKnowledge repositoryis regularly updated and maintained for accuracy and accessibility.
• Monitor and resolveIncidents and Service requests ensuring compliance withSLA timelines.
• Manage theticketing system ensuring all queries and resolutions are tracked and documented.
• Take ownership ofescalated issues driving them to resolution with minimal business impact.
• Report onoperational status manage assigned tickets and prioritize tasks effectively to meet deadlines.
• Collaborate withDevelopment teams internal users Application owners and Vendorsto enhance application performance.
• Analyze application functionality and recommendimprovements or optimizations.
• Apply strong knowledge ofITIL processesincluding Incident Problem and Change Management.
• Continuouslyupskilland stay current with evolving process and technology standards.
• Delivercustomized training sessionsto internal teams to improve technical proficiency and process awareness.
• Plan and coordinateapplication maintenance and upgrade schedulesto ensure minimal disruption.
• Develop and shareoperational and performance reportswith business stakeholders.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor

Dare to go further in your career. Join our global team of 14000 associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes peoples lives for the better. It brings new patient treatments and therapies to market giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his moms voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex gender identity sexual orientation race color religious creed national origin physical or mental disability protected Veteran status or any other characteristic protected by federal state/province or local law.

If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

3rd party non-solicitation policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor or by failing to comply with the Avantor recruitment process you forfeit any fee on the submitted candidates regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation