Practice Supervisor Internal Medicine

Thank you for considering a career at Roper St. Francis Healthcare!

Scheduled Weekly Hours:

Work Shift:

Address: 615 Wesley Drive Ste 300 Charleston SC 29407

Schedule: M-F Salaried Clinic Hours 8:00 AM - 5:00 PM

Reports to: Practice Manager

# of Direct Reports: 5

Primary Function/General Purpose of Position :

The Practice Supervisor will assist with overseeing the overall functioning of the practice including management of staff workflow development financial performance provider and staff engagement. The position will support the Practice Administrator as it relates to revenue integrity employee engagement building customer relations and customer satisfaction outcomes. The results of this position will be measured by compliance to standards with focus on volume customer service initiatives productivity patient satisfaction scores results of JC tracers and employee engagement scores.

Essential Job Functions

• Performs patient care tasks ensuring accurate safe professional care

• Handles all administrative functions related to assigned areas. Accomplish assignments while meeting work quality quantity and timeliness expectations

• Assists other members of the team as needed providing patient care where skilled or certified to assist or assisting clerical staff when the work demands.

• Responds actively and effectively with sensitivity to the needs of internal/external customers while portraying a positive and professional image.

• Supports and promotes practice in efforts in meeting established projects and goals.

• Adheres to hospital network and practice safety and compliance policies and procedures and demonstrates flexibility in job duties as needed

This document is not an exhaustive list of all responsibilities skills duties requirements or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor subject to reasonable accommodation.

Licensing/Certification

BLS Basic Life Support American Heart Association (required within 90 days of hire)

Education

High school diploma (required)

Coursework in medical terminology and healthcare office (preferred)

Work Experience

3 years of recent experience in healthcare with at least one year being in an administrative setting (required)

1 year of supervisory experience (required)

Training

N/A

Language

N/A

Patient Population

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patients status and interprets the appropriate information needed to identify each patients requirements relative to his or her age specific needs and to provide the care needed as described in departmental policies and procedures.

Neonates (0-4 weeks)

Infant (1-12 months)

Pediatrics (1-12 years)

Adolescents (13-17 years)

Adults (18-64 years)

Geriatrics (65 years and older)

xNot applicable to this position

Working Conditions

xPeriods of high stress and fluctuating workloads may occur.

Long-distance or air travel as needed- not to exceed 10% travel.

General office environment.

May be exposed to high noise levels and bright lights.

May be exposed to physical altercations and verbal abuse.

May be exposed to limited hazardous substances or body fluids.*

May be required to use physical restraints.

May be exposed to human blood and other potentially infectious materials.*

May be exposed to adverse weather conditions; cold hot dust wind etc.

xMay have periods of constant interruptions.

Required to car travel to off-site locations occasionally in adverse weather conditions.

Prolonged periods of working alone.

Other:

Not applicable to this position

* Individuals in this position are required to exercise universal precautions use personal protective equipment and devices and learn the policies concerning infection control.

Physical Requirements

Physical Demands

Frequency 0% 1-33% 34-66% 67-100%

Lifting/ Carrying (0-50 lbs.) x

Lifting/ Carrying (50-100 lbs.) x

Push/ Pull (0-50 lbs.)x

Push/ Pull (50-100 lbs.)x

Stoop Kneelx

Crawlingx

Climbingx

Balancex

Bendingx

Work Position

Frequency 0% 1-33% 34-66% 67-100%

Sitting x

Walkingx

Standingx

Additional Physical Requirements/Hazards

Physical Requirements

Manual dexterity (eye/hand coordination)

x Perform shift work

Maneuver weight of patients

x Hear alarms/telephone/audio recordings

Reach above shoulder

Repetitive arm/hand movements

Finger Dexterity

Color Vision

Acuity far

Acuity near

Not applicable to this position

Hazards

Depth perception

Use of Latex products

Exposure to toxic/caustic/chemicals/detergents

Exposure to moving mechanical parts

Exposure to dust/fumes

Exposure to potential electrical shock

Exposure to x ray/electromagnetic energy

Exposure to high pitched noises

Gaseous risk exposure

Other:

x Not applicable to this position

Skills

Active Listening

Critical Thinking

Verbal and Written Communication

Monitoring

Judgment and Decision Making

Operation Monitoring

Time Management

Customer Service

Problem solving

Medical Terminology

Office Machine Operation

Supervision

Coordination

Teamwork

Ability to train staff

Roper St. Francis Healthcare is an equal opportunity employer.

As a Roper St. Francis Healthcare teammate youre part of a Misson that matters. We support your well-being personally and professionally. Our benefits are built to grow with you and meet your unique needs every step of the way.

What we offer

• Competitive pay incentives referral bonuses and 403(b) with employer contributions (when eligible)

• Medical dental vision prescription coverage HAS/FSA options life insurance mental health resources and discounts

• Paid time off parental and FMLA leave and short- and long-term disability

• Tuition assistance professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .