Bilingual Spanish Customer Service Specialist Full-time

Aurora - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs answer their questions about Sherwin-Williams products and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service while consistently meeting the stores sales goals.

Full-time at Store #707163 located at: 2832 S Havana St Ste 1 Aurora CO 80014

Job duties involve contact with customers which may include minors; and access to cash and other payment methods electronic equipment personal information store merchandise and other items of value and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Companys customers staff employees vendors contractors and the general public.

For Part Time roles:
This position is eligible for health benefits such as prescription savings and virtual physician visits retirement and saving benefits and more. Additional benefits include a generous time away from work package including vacation holidays and military leave among other benefits. For more information about our benefits visit For Full Time roles:
This position is eligible for health benefits such as medical dental and vision coverage Flexible Spending Accounts (FSAs) disability coverage security retirement and saving benefits and more. Additional benefits include a generous time away from work package including personal leave paid parental leave medical leave vacation holidays among other benefits. For more information about our benefits visit high levels of customer satisfaction through excellent sales service

Assist customers in person and over the phone by determining needs and presenting appropriate products and services

Build productive trust relationships with wholesale and retail customers

Process sales transactions accurately and consistent with policies and procedures

Follow and achieve sales goals on a monthly quarterly and yearly basis

Maintain precise work order files and formulas

Pull appropriate products from the sales floor or warehouse

Tint and mix products as needed to customer specifications

Stock shelves and set up displays

Clean store equipment

Load/unload delivery trucks

Assist in making deliveries as needed

Maintain in-stock and presentable condition assigned areas

Remain knowledgeable on products offered and discuss available options

Comply with inventory control procedures

Suggest ways to improve sales

Qualifications

Minimum Requirements:

Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must be able to read write comprehend and communicate in English
Must be ableto read write comprehend and communicate in Spanish
Must have a valid unrestricted Drivers License
Must be able with or without reasonable accommodation to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours which may include evenings and weekends with or without reasonable accommodation
If internal to Sherwin-Williams you must have received at least a meets expectations (3) rating on your most recent performance appraisal
If internal to Sherwin-Williams you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery retail or customer service position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment

Description Customer Service Specialists work closely with wholesale and retail customers to determine their needs answer their questions about Sherwin-Williams products and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any custome...

Key Skills

Abinitio
Administration And Accounting
Android
Bid Management
Inventory Management
Embedded C

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About Company

Sherwin-Williams

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purp ... View more

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