Server III
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Job Location:
Rancho Mirage, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position Description
The Server position is responsible for overseeing the dining experience of the guest from start to finish. The expectation of this role is to know the details of both food and beverage offerings including preparation and execution of all items. Servers must anticipate all guest needs and offer suggestions to curate a memorable dining experience.
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Deliver food orders including any special needs or requests to the guest in-room check completed kitchen orders with the order taker or guests original order; transport items to the guestroom in a timely manner to ensure proper food quality.
- Greet guests describe selected items to the guest using interesting and vivid descriptions of each items origin taste and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards.
- Anticipate guest needs ascertain satisfaction and offer suggestions and respond urgently and appropriately to guest concerns and requests.
- Properly and accurately close guest checks securing room number and signature; properly settle voided checks or complimentary meals.
- Offer pre-determined menu selections to each table; maintain knowledge of each selections origin taste and preparation method; communicate guest orders including any special needs or requests to the Management and/or kitchen; check completed kitchen orders with the guests original order; transport items to the guest table in a timely manner to ensure proper food quality.
If assigned to the pool area:
- Prepare all chaise lounge chairs every morning with necessary towel setup and service
- Ensure towel levels is consistent to inventory pars
- Adhere to daily closing duties of the pool
- Building rapport with the guest with above and beyond service
- Ensure shading is appropriate for guests poolside
- Service and take orders from guests seated at or in the pool
- Control cleanliness in the area
- Assist in the overall operation of the outlet whenever needed
- Inform the manager of all customer complaints and makes appropriate efforts to correct the problem
- Always offer professional and engaging service.
- Work harmoniously and professionally with co-workers and supervisors.
- Also will comply with any additional requests that may arise pertaining to Food and Beverage duties
- Leadership Maintain a positive upbeat role promote and exemplify Company values and represents departmental objectives and interests to internal and external customers
- Customer Service Follow up on complaints questions and concerns; respond to internal/external customer needs in a friendly timely and efficient manner
- Teamwork - Develop and promote teamwork and cooperation among co-workers
- Safety Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.
- Due to the intimate nature of the resort with limited number of guests on property must assist teams laterally across all departments to lead a seamless guest flow throughout the different resort spaces.
- Other duties as assigned
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High School Graduate or Equivalent
- Minimum of 2 years of experience in an upscale restaurant operation; fine-dining experience preferred
- Must be able to obtain any required food handing or alcohol serving certifications required by local or state agencies
About Sensei
Founded by Dr. David Agus and Larry Ellison our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing.
Based on Dr. Agus philosophy Sensei believes we can guide our guests to greater wellbeing by offering experiential movement rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lanai Hawaii in partnership with Four Seasons lodging and food offerings by this location Sensei Porcupine Creek Sensei is operating the lodging operation as well as world-class golf tennis spa fitness movement nutrition meditative enrichment and body assessment addition Sensei will run the F&B operation as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch evidence-led and supported by the latest technology. You can read our story here.
Traits We Value
- Loves a good challenge
- Resourceful and adaptable
- A strong sense of curiosity
- Embraces feedback and constantly seeks to improve
- Collaborative and knows how to get things done as part of a team
Compensation & Benefits
- Competitive compensation and benefits package
- 401k and FSA plans
- Wellness Benefit
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race sex (including gender identity or expression; pregnancy childbirth or related medical conditions) sexual orientation age religion color ancestry disability (including association or relationship with an individual with a disability) marital status National Guard obligation genetic test results arrest and court records reproductive health decision domestic or sexual violence victim status breastfeeding requirements assignment of income for child support obligations or credit history or report.
Key Skills
- Disaster Recovery
- Information Management
- Network Administration
- Active Directory
- VMware
- Citrix
- Microsoft Windows Server
- Windows
- Microsoft Exchange
- SAN
- Database Administration
- Dns
About Company
Discover unparalleled serenity at our wellness retreats. Experience the exclusive Sensei sanctuaries for a transformative health and wellness journey.
