Managing Director of Operations Charlotte, NC
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
At Cortland we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector our focus on performance innovation and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources autonomy and support needed to deliver results and advance their careers in a high-performance environment.
Role Overview
As the Managing Director of Operations you are a dynamic leader and change champion responsible for driving operational excellence across a multimillion-dollar multifamily real estate portfolio. You approach every challenge with data-driven strategic thinking an owners mindset and a deep commitment to developing high-performing teams.
- Develop and Lead High-Performing Teams: Recruit develop and retain top talent. Drive a high-performance culture through coaching feedback and creating a consistent standard of excellence and portfolio performance across markets.
- Innovative & Adaptive Problem Solving: Identify performance gaps design innovative solutions test and scale initiatives and lead through ambiguity to ensure continuous improvement and results.
- Data-Driven Strategic Thinking: Analyze portfolio and market performance to inform strategy underwriting and decision-making. Leverage insights to pursue aggressive growth targets and identify opportunities for expansion.
- Dynamic Leadership: Set the tone across your region inspire confidence and create alignment around a clear strategic vision. Present ideas and initiatives with clarity and presence from on-site teams to executive stakeholders.
- Accountability & Ownership: Drive full ownership of operational outcomes. Set and maintain a high bar for performance and hold yourself and others accountable to results.
- Applied Financial Acumen: Oversee budgeting financial planning and pro forma development in partnership with the Investments team. Use financial insights to support long-term value creation and mitigate risks.
- Trusted & Impactful Communication: Communicate transparently and credibly across all levels. Build trust with your DOs regional support teams (Marketing Facilities and Training) and executive stakeholders through influence and clarity.
- Cross-Functional Collaboration: Build productive relationships with partners across Investments Marketing Facilities Training Construction Management Operations Support and more to achieve shared goals.
- Organizational Stewardship: Monitor the health of your region and the broader organization. Champion initiatives that strengthen culture capability and operational alignment
Qualifications
- 10 years of experience leading multifamily real estate operations across multi-million-dollar portfolios including 57 years in senior leadership roles (e.g. Regional VP SVP or equivalent)
- Bachelors degree in business real estate or related field
- Demonstrated success with innovative large team leadership
- Superior record of improving business results and sophisticated business plan execution
- Flexibility to travel within your portfolio on a regular basis and to other locations or meetings as needed. Anticipated travel 60% within designated market.
- Diehard commitment to empathetic creative customer service
About Cortland
Founded in 2005 Cortland is an international vertically integrated multifamily real estate investment development and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US Cortland combines in-house design construction and operations to deliver value and innovation across its portfolio.
Join us as we reimagine apartment living and drive outsized returns through purpose performance and people.
Cortland is an equal opportunity employer and were proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardlessof race color religion gender sexual orientation gender identity or expression national origin age disability protected veteran status genetic information or any other characteristic protected by applicable you have a disability and need an accommodation or assistance with the application process and/or using our website please email
Cortland is a drug-free workplace.
Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.
Required Experience:
Director
Key Skills
- Risk Management
- Negiotiation
- Operational management
- Smartsheets
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Financial Planning
About Company
You can live in an apartment, or you can live at Cortland. As a leader in the multifamily industry, we create resident-centric, hospitality-driven living spaces and experiences across the US.
