Customer Service Representative Inbound and Outbound Health Insurance

Harrisburg, PA - USA

Hourly Salary: $ 18 - 20

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Customer Service Representative

Ritter Insurance Marketing

Harrisburg PA

About Ritter Insurance Marketing

Ritter Insurance Marketing an Integrity company is an independent marketing organization supporting independent insurance agents in the senior health and life insurance market. Based in Harrisburg Pennsylvania Ritter has satellite offices in New York Nebraska Idaho Arizona Florida Maryland North Carolina and Ohio. More than 280 full-time Ritter employees support the business of over 15000 independent insurance agents in all 50 states. Its proprietary software development and agent service departments develop and market leading business solutions for insurance agents.

Job Summary

The Customer Service Representative will be responsible for handling a variety of customer service interactions from outbound call campaigns to responding to inbound calls and emails.

Primary Responsibilities:

Performs outbound call campaigns.
Provide call backs and follow up calls as needed.
Updates RAMS system as needed.
Respond to clients who contact RIM Call Center via inbound call email or website.
Transfers calls to licensed agents as needed.
Follows customer service protocols.
Follow company policies and procedures.
Follow call center workflows and desktop procedures.
Maintain call center metrics as determined by management.
Assumes responsibility for miscellaneous duties as assigned.

Primary Skills & Requirements

High School Diploma or equivalent. Associates Degree preferred.
Basic understanding of insurance and agent relationship.
Basic understanding of Medicare.
Basic understanding of marketing and new business operations.
Call Center experienced preferred.
Basic Insurance Knowledge preferred (Medicare).
Good computer and typing skills.
Ability to operate related computer applications and other business equipment including email copy machine scanner fax machine and telephone.

Benefits Available

Medical/Dental/Vision Insurance
401(k) Retirement Plan
Paid Holidays
PTO
Community Service PTO
FSA/HSA
Life Insurance
Short-Term and Long-Term Disability

Compensation

The pay range for this position is based on skills and experience and typically pays between $18-20 per hour.

About Integrity

Integrity is one of the nations leading independent distributors of life health and wealth insurance products. With a strong insurtech focus we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why Because we put our people first! At Integrity you can start a new career path at company youll love and well love you back. Were proud of the work we do and the culture weve built where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas Texas Integrity is committed to meeting Americans wherever they are in person over the phone or online. Integritys employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information visit .

Integrity LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity national origin disability veteran status or any other characteristic protected by federal state or local addition Integrity LLC will provide reasonable accommodations for qualified individuals with disabilities.

Required Experience:

Unclear Seniority

Customer Service RepresentativeRitter Insurance MarketingHarrisburg PAAbout Ritter Insurance MarketingRitter Insurance Marketing an Integrity company is an independent marketing organization supporting independent insurance agents in the senior health and life insurance market. Based in Harrisburg P...