Sm-Cm

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of a Senior Manager Commercial Contract (CCM)
In this role you will be responsible for ensuring a mutually advantageous and balanced commercial relationship.
You will operate as an authority in the commercial management of business transformation and business process services contracts with our client base focused in one of our four industry verticals.
You will work with colleagues in finance operations relationship management transition legal quality compliance and other related teams. Your role will report into the Commercial Contract Management Leader for relevant vertical jointly aligned to the Chief Operating Officer and the global Commercial function.
Responsibilities
The CCM is responsible for the integrity of the commercial relationship between Genpact and its clients throughout the relationship life-cycle starting with the handover from pre-sales and legal during transition and continuing through the service delivery change request management and renewals stages of the relationship.
Of particular importance will be ensuring that contract obligations and risks are handled and mitigated optimally and addition you will work with Genpact operating leaders and relationship managers to identify and deliver revenue assurance opportunities across our portfolio of client contracts in your assigned vertical.
The CCM will also serve as a commercial advisor to the operating teams providing direct assistance mentoring and infrastructure to enable the efficient and effective management of change requests and renewals across the client portfolio.
The CCM will also operate as a leading member of the global Commercial team and will be encouraged to supply to the development of reusable assets and tools enabling the consistency effectiveness and efficiency of the commercial team across the Genpact verticals.
The CCMs performance will be measured against critical metrics including revenue assurance customer experience contract compliance internal efficiency and internal client happiness.
Qualifications
Minimum Qualifications
Undergraduate degree from credible university with degree in law accounting economics Commerce or other related commercial subject area.
Must have relevant post graduate experience.
Excellent background of performance delivery and innovation in sophisticated international working environments.
Good ability to review services contracts and change requests to identify risks obligations and opportunities.
Knowledge of relevant Genpact service domains e.g. finance and accounting sourcing and procurement supply chain order management and IT services.
Understanding of relevant Genpact services types of work e.g. consulting outsourcing analytics and digital.
Financially literate: very good understanding of management accounting in particular pricing models profit and loss balance sheet and cash flow.
Preferred Qualifications
Post sales contract management experience.
Eloquent and effective communicator. Highly proficient in written and oral business communication to senior colleagues and clients.
Strong interpersonal and influencing skills ability to build positive relationships works and communicates well with all levels of leadership (both client & internal)
Good planning and organisational skills. Able to prioritize and demands. Attention to detail driven well-organised flexible.
Proficiency in Microsoft Office applications (Word Excel PowerPoint and Access).
Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.