Installer I

Position Title: Installer (Residential/Light Commercial)

Reports To: Field Supervisor or General Manager

Status: Full Time

Category: F-Install-R

Location Name: Ocala Service Experts

Location Address: 2520 NW 6th St Ocala FL 34475

Join the team of experts and realize your true potential!

Why You Should Join the Service Experts Team

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Position Summary:

Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Oversees the work of Install Helpers to ensure work is performed correctly. Communicates with customers to answer questions resolves problems and ensures complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager.

Key Responsibilities:

Works under minimal supervision to install HVAC equipment and accessories in the customers home

Installs heating air conditioning ventilation and refrigeration equipment as well as accessories in accordance with company requirements and manufacture specifications. As needed performs limited diagnostics.

Designs fabricates and installs various ducts and duct fittings as required

Performs start-ups on air conditioning and heating systems and other components

Delivers excellent customer service and sustains high levels of customer satisfaction

Promotes products and services to the customer. Calls Sales and Service Coordinator

with specifics on replacement product sales leads generated from customer service visit.

Responsible for delivery and removal of equipment needed to complete the installation work

Ensures company property vehicles and tools are being properly used maintained and accounted for

Completes all paperwork in a neat accurate thorough and timely manner. Collects payment from customer

Represents the company professionally honestly and ethically in all business matters and concerns

Responsible for keeping installation vehicles clean and neat both inside and outside in keeping with the companys professional image

Follows standard procedures and process ensures that the company vehicle is properly stocked returns defective warranty parts to branch and orders/replenishes vehicle stock as needed

Performs similar/other duties as needed or assigned

Health & Safety Roles and Responsibilities:

Reports any unsafe acts conditions and hazards to direct supervisor/manager immediately

Reports any contravention of legislation or company policy procedure or program to direct supervisor/manager immediately

Corrects substandard acts or conditions within area of control

Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)

Never removes or renders ineffective any safety guards devices or clothing prescribed to be in place or worn

Complies with the general rules as prescribed by company program(s) procedure(s)

Operates devices or equipment as prescribed by company program(s) or procedure(s)

Participates in any safety initiatives teams or committees

Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately

Provides input on developing safety initiatives and plans to eliminate exposure that could cause accidents

Does not perform acts that may endanger the safety or well-being of others

Does not engage in any pranks contests or rough boisterous behavior

Works in compliance with applicable legislative requirement

Qualifications:

High school diploma or GED with additional training and 2 to 5 years experience in HVAC with technical training certification required

Must possess all valid licensing or certification as required by federal state provincial or local governmental laws or regulations for the geographical work area

EPA and safety certifications required

Knowledge of the fundamentals of the operational functionality of heating air conditioning and ventilation equipment as well as related accessories

Proficient at installing heating air conditioning ventilation and refrigeration equipment as well as related accessories successfully and without supervision

Knowledge of the layout and installation requirements of duct work and duct fittings

Proficient mechanical aptitude and the ability to operate all necessary tools and equipment

Proficient and able to operate all necessary tools and equipment (including operation of a company vehicle) to perform various installation projects

Basic skills in reading wiring diagrams and troubleshooting problems with electrical refrigerant and duct systems on HVAC equipment

Effective communication skills to communicate with customers and resolve customer issues complaints or concerns Effective and efficient time-management and organizational skills

Valid drivers license with acceptable driving record

Available to work flexible hours and on-call shifts as needed

Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics basements and crawl spaces to access HVAC units. Ability to continually climb balance stoop kneel crouch and/or crawl

Ability to work in a variety of environmental conditions including but not limited to the following: hot cold outdoor indoor dry humid slippery surfaces heights and congested areas

Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt

Natural or corrected vision to see and focus for close distance peripheral vision with normal depth perception

Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds

What Do We Offer You as a Service Experts Employee Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs including:

Competitive Pay with incentive opportunities

Paid Time Off and Company Holiday Pay

Medical Dental and Vision Insurance programs

401(k) Retirement Savings Plan with company matching contributions

Life Insurance and disability insurance options

Supplemental benefit programs

World Class Training opportunities through our Experts University

Career Development opportunities

Service Experts Heating & Air Conditioning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation please email

Service Experts Heating & Air Conditioningis an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation please email