Ops Manager, iCBT shipping
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.
Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.
Job Description
Position:Ops Manager iCBT shipping
Location: Malaysia
This position is accountable for developing shipping solutions and ensuring service quality for SpeedPAKs expansion in global markets including the focused markets in the Canada Europe UK Australia the US and Asian countries. The manager aims at developing new competitive shipping solutions implementing effective shipping processes forging strong partnerships with suppliers and guaranteeing seamless service delivery across eBays iCBT operations.
Key Responsibilities:
Engage in strategic commercial negotiations with multiple service providers to design and implement effective logistics solutions tailored to the unique requirements of global markets Conduct in-depth analysis of new logistics solutions competitiveness and SLA commitments comparing them with market benchmarks such as price competitiveness and door-to-door shipping lead time. Lead the development and successful launch of new competitive logistics solutions in global markets including Express services with couriers and Standard services with end-to-end fully-tracked solutions. Ensure that all SOPs are comprehensive user-friendly and aligned with eBays operational standards. Monitor the performance of each logistics and shipping service closely utilizing data-driven insights to identify trends and areas for improvement including INR EDD and ADD performance. Implement alternative solutions as needed to address performance gaps and ensure continuous service enhancement. Make clear proactive and effective communication with internal cross-functional teams and external users and address any concerns promptly.
Qualifications:
Proven experience in working with diverse teams and international suppliers to build competitive and high-quality logistics and shipping services in global markets. Demonstrated success in overseeing shipping operations and driving service excellence. Strong problem-solving skills including the ability to conduct thorough analysis take decisive action and remain committed to seamless service implementation. Excellent communication skills for daily interactions with different functions and multiple suppliers. Ability to enhance service quality and increase customer satisfaction through effective communication. Demonstrated ability to think boldly and adapt to new business requirements and challenges. Excellent English proficiency for both oral and written communication during daily work.
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Required Experience:
Manager
Key Skills
- Inventory Control
- Warehouse Operations
- Warehousing
- Customer Service
- Shipping & Freight Forwarding
- ISO
- AS400
- International Shipments
- Shipping & Logistics
- Inbound shipments
- Outgoing shipments
- Purchase order
- LTL
About Company
TrueBays is a platform infusing technical excellence in organizations and businesses to catalyze their success and growth in a productive and efficient environment. Right from crafting customized IT solutions for our clients to deploying technology requirements in their premises, we h ... View more
